FCC Consumer Complaints – June 2025
Introduction
The Federal Communications Commission recorded 27518 consumer complaints in June 2025 relating to telecommunications services, complaint volume fell from 28603 complaints the month before. Complaints were reported across 55 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 12467 complaints.
Key statistics
- Total complaints
- 27518
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (12467)
- Most reported state/territory
- California (3010)
Daily complaint activity
Daily complaint activity averaged 917.3 complaints per day during the month. The busiest day was 26 June 2025, when 1274 complaints were recorded, and 21 days were above the monthly daily average. The lowest daily total was 344 complaints on 22 June 2025, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
Across 5899 cities in 55 states and territories, a total of 27518 complaints were recorded in June 2025. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 73 of the 82 complaints recorded.
The table below summarises the number of complaints reported in each state and territory during the month, ordered by total reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3010 | 10.9% |
| Texas | 2559 | 9.3% |
| Florida | 2305 | 8.4% |
| New York | 1487 | 5.4% |
| Pennsylvania | 1066 | 3.9% |
| Illinois | 1033 | 3.8% |
| North Carolina | 997 | 3.6% |
| Georgia | 920 | 3.3% |
| Ohio | 880 | 3.2% |
| New Jersey | 876 | 3.2% |
| Other states and territories | 12379 | 45.0% |
Location highlight
A large share of complaints in District of Columbia originated from Washington, which accounted for most reports within the state.
What the complaints were about
Complaints recorded during the month related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 20988 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 20988 | 76.3% |
| Internet | 4652 | 16.9% |
| TV | 1150 | 4.2% |
| Radio | 436 | 1.6% |
| Accessibility | 182 | 0.7% |
| Emergency | 97 | 0.4% |
| Request for Dispute Assistance | 13 | 0.0% |
Phone complaints
20988 complaints were recorded in this category during the month, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 12467 | 59.4% |
| Billing | 2978 | 14.2% |
| Availability (including rural call completion) | 1926 | 9.2% |
| Equipment | 1441 | 6.9% |
| Number Portability (keeping your number if you change providers) | 778 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 374 | 1.8% |
| Privacy | 344 | 1.6% |
| Interference (including signal jammers) | 318 | 1.5% |
| Junk Faxes | 273 | 1.3% |
| Slamming (change of your carrier without permission) | 80 | 0.4% |
| Rural Call Completion | 3 | 0.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4652 complaints were recorded in this category during the month, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1845 | 39.7% |
| Availability | 1420 | 30.5% |
| Interference | 376 | 8.1% |
| Speed | 373 | 8.0% |
| Equipment | 361 | 7.8% |
| Privacy | 277 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
1150 complaints were recorded in this category during the month, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 367 | 31.9% |
| Availability | 277 | 24.1% |
| Loud Commercials | 167 | 14.5% |
| Indecency | 153 | 13.3% |
| Equipment | 75 | 6.5% |
| Interference | 60 | 5.2% |
| Privacy | 44 | 3.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Radio complaints
436 complaints were recorded in this category during the month, representing 1.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 144 | 33.0% |
| Availability | 107 | 24.5% |
| Pirate Radio | 85 | 19.5% |
| Indecency | 59 | 13.5% |
| Equipment | 19 | 4.4% |
| Commercials/Promotions | 10 | 2.3% |
| Billing | 5 | 1.1% |
A broad mix of issues was reported in this category, with Interference, Availability and Pirate Radio among the most common.
Accessibility complaints
182 complaints were recorded in this category during the month, representing 0.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 98 | 53.8% |
| Closed Captioning over the Internet | 29 | 15.9% |
| Telecommunications Relay Service (TRS) | 29 | 15.9% |
| Hearing Aid Compatibility of Wireless Phones | 8 | 4.4% |
| Emergency Information on TV | 3 | 1.6% |
| Video Description | 2 | 1.1% |
| Hearing Aid Compatibility of Wireline Phones | 1 | 0.5% |
Closed Captioning on TV and Closed Captioning over the Internet accounted for the majority of complaints in this category, with other issues reported less frequently.
Emergency complaints
97 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 40 | 41.2% |
| Phone | 31 | 32.0% |
| Other | 16 | 16.5% |
| Tower | 10 | 10.3% |
Interference and Phone accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 12467 complaints relating to unwanted calls on this date, representing 45.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (380) 444-5743 | 7 | 0.1% |
| (513) 599-7464 | 7 | 0.1% |
| (888) 561-8714 | 7 | 0.1% |
| (216) 243-2260 | 6 | 0.0% |
| (419) 359-4586 | 4 | 0.0% |
| (771) 247-5019 | 4 | 0.0% |
| (773) 466-9282 | 4 | 0.0% |
| (800) 733-2767 | 4 | 0.0% |
| (866) 450-3339 | 4 | 0.0% |
| (217) 217-9274 | 3 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 457-0181 | 45 | 0.4% |
| (872) 354-8569 | 32 | 0.3% |
| (877) 556-9255 | 29 | 0.2% |
| (855) 535-1110 | 21 | 0.2% |
| (855) 535-0421 | 16 | 0.1% |
| (855) 535-0431 | 15 | 0.1% |
| (855) 535-0702 | 15 | 0.1% |
| (855) 535-1146 | 15 | 0.1% |
| (855) 535-0451 | 14 | 0.1% |
| (866) 450-3339 | 14 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 457-0181 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.