FCC Consumer Complaints – 19 June 2025
Introduction
The Federal Communications Commission recorded 1013 consumer complaints on Thursday, 19 June 2025 relating to telecommunications services, this was lower than the 1131 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 503 complaints recorded.
Key statistics
- Total complaints
- 1013
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (503)
- Most reported state/territory
- California (108)
Where the complaints came from
Across 673 cities in 50 states and territories, a total of 1013 complaints were recorded on 19 June 2025. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 10.7% |
| Texas | 106 | 10.5% |
| Florida | 74 | 7.3% |
| New York | 41 | 4.0% |
| Georgia | 40 | 3.9% |
| Illinois | 35 | 3.5% |
| North Carolina | 34 | 3.4% |
| Michigan | 32 | 3.2% |
| Pennsylvania | 31 | 3.1% |
| Arizona | 30 | 3.0% |
| Other states and territories | 482 | 47.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 785 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 785 | 77.5% |
| Internet | 177 | 17.5% |
| TV | 33 | 3.3% |
| Radio | 12 | 1.2% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
785 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 503 | 64.1% |
| Billing | 81 | 10.3% |
| Availability (including rural call completion) | 61 | 7.8% |
| Equipment | 55 | 7.0% |
| Number Portability (keeping your number if you change providers) | 30 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.4% |
| Privacy | 11 | 1.4% |
| Junk Faxes | 10 | 1.3% |
| Interference (including signal jammers) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 6 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
177 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 36.7% |
| Billing | 49 | 27.7% |
| Interference | 25 | 14.1% |
| Equipment | 15 | 8.5% |
| Speed | 14 | 7.9% |
| Privacy | 9 | 5.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 36.4% |
| Availability | 10 | 30.3% |
| Loud Commercials | 7 | 21.2% |
| Interference | 2 | 6.1% |
| Indecency | 1 | 3.0% |
| Privacy | 1 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.