FCC Consumer Complaints – 20 June 2025
Introduction
On 20 June 2025, the Federal Communications Commission recorded 1053 consumer complaints relating to telecommunications services, this was higher than the 1013 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 501 complaints.
Key statistics
- Total complaints
- 1053
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (501)
- Most reported state/territory
- California (111)
Where the complaints came from
Reports recorded on 20 June 2025 show 1053 complaints originating from 696 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 10.5% |
| Florida | 100 | 9.5% |
| Texas | 97 | 9.2% |
| New York | 58 | 5.5% |
| North Carolina | 43 | 4.1% |
| Illinois | 41 | 3.9% |
| Ohio | 40 | 3.8% |
| Pennsylvania | 39 | 3.7% |
| Arizona | 37 | 3.5% |
| Colorado | 34 | 3.2% |
| Other states and territories | 453 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 799 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 799 | 75.9% |
| Internet | 189 | 17.9% |
| TV | 44 | 4.2% |
| Radio | 14 | 1.3% |
| Accessibility | 7 | 0.7% |
Phone complaints
799 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 501 | 62.7% |
| Billing | 111 | 13.9% |
| Equipment | 66 | 8.3% |
| Availability (including rural call completion) | 60 | 7.5% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Privacy | 12 | 1.5% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
189 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 40.2% |
| Availability | 64 | 33.9% |
| Interference | 17 | 9.0% |
| Equipment | 12 | 6.3% |
| Speed | 11 | 5.8% |
| Privacy | 9 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 27.3% |
| Loud Commercials | 10 | 22.7% |
| Availability | 8 | 18.2% |
| Equipment | 6 | 13.6% |
| Indecency | 5 | 11.4% |
| Privacy | 2 | 4.5% |
| Interference | 1 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.