FCC Consumer Complaints – 21 June 2025
Introduction
On 21 June 2025, 531 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1053 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 198 complaints.
Key statistics
- Total complaints
- 531
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (198)
- Most reported state/territory
- California (75)
Where the complaints came from
On 21 June 2025, the 531 complaints recorded by the Federal Communications Commission were reported from 389 cities across 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 14.1% |
| Texas | 40 | 7.5% |
| Florida | 39 | 7.3% |
| North Carolina | 34 | 6.4% |
| New York | 29 | 5.5% |
| Pennsylvania | 27 | 5.1% |
| Illinois | 25 | 4.7% |
| New Jersey | 17 | 3.2% |
| Ohio | 16 | 3.0% |
| Virginia | 16 | 3.0% |
| Other states and territories | 213 | 40.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 50 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 382 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 382 | 71.9% |
| Internet | 108 | 20.3% |
| TV | 24 | 4.5% |
| Radio | 11 | 2.1% |
| Accessibility | 4 | 0.8% |
| Emergency | 2 | 0.4% |
Phone complaints
382 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 198 | 51.8% |
| Billing | 58 | 15.2% |
| Equipment | 41 | 10.7% |
| Availability (including rural call completion) | 37 | 9.7% |
| Number Portability (keeping your number if you change providers) | 17 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.6% |
| Interference (including signal jammers) | 10 | 2.6% |
| Privacy | 8 | 2.1% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
108 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 34.3% |
| Availability | 34 | 31.5% |
| Privacy | 14 | 13.0% |
| Interference | 8 | 7.4% |
| Speed | 8 | 7.4% |
| Equipment | 7 | 6.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.