FCC Consumer Complaints – 22 June 2025
Introduction
On 22 June 2025, 344 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 531 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 344
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (85)
- Most reported state/territory
- California (42)
Where the complaints came from
Across 283 cities in 44 states and territories, a total of 344 complaints were recorded on 22 June 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 12.2% |
| Florida | 33 | 9.6% |
| Texas | 22 | 6.4% |
| New York | 20 | 5.8% |
| Pennsylvania | 17 | 4.9% |
| North Carolina | 16 | 4.7% |
| Illinois | 14 | 4.1% |
| Georgia | 13 | 3.8% |
| New Jersey | 13 | 3.8% |
| Virginia | 12 | 3.5% |
| Other states and territories | 142 | 41.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 216 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 216 | 62.8% |
| Internet | 96 | 27.9% |
| TV | 16 | 4.7% |
| Radio | 11 | 3.2% |
| Accessibility | 3 | 0.9% |
| Emergency | 2 | 0.6% |
Phone complaints
216 complaints were recorded in this category, representing 62.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 85 | 39.4% |
| Billing | 43 | 19.9% |
| Availability (including rural call completion) | 32 | 14.8% |
| Equipment | 25 | 11.6% |
| Number Portability (keeping your number if you change providers) | 11 | 5.1% |
| Interference (including signal jammers) | 7 | 3.2% |
| Privacy | 7 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
96 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 32.3% |
| Availability | 30 | 31.3% |
| Interference | 14 | 14.6% |
| Speed | 9 | 9.4% |
| Equipment | 7 | 7.3% |
| Privacy | 5 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.