FCC Consumer Complaints – 18 June 2025
Introduction
A total of 1131 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 18 June 2025, this was lower than the 1166 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 596 complaints.
Key statistics
- Total complaints
- 1131
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (596)
- Most reported state/territory
- California (111)
Where the complaints came from
On 18 June 2025, the 1131 complaints recorded by the Federal Communications Commission were reported from 747 cities across 53 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 9.8% |
| Florida | 93 | 8.2% |
| Texas | 87 | 7.7% |
| New York | 61 | 5.4% |
| Illinois | 46 | 4.1% |
| Georgia | 44 | 3.9% |
| Ohio | 44 | 3.9% |
| North Carolina | 41 | 3.6% |
| New Jersey | 39 | 3.4% |
| Washington | 36 | 3.2% |
| Other states and territories | 528 | 46.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 902 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 902 | 79.8% |
| Internet | 165 | 14.6% |
| TV | 42 | 3.7% |
| Radio | 13 | 1.1% |
| Accessibility | 6 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
902 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 596 | 66.1% |
| Billing | 105 | 11.6% |
| Availability (including rural call completion) | 77 | 8.5% |
| Equipment | 62 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.9% |
| Number Portability (keeping your number if you change providers) | 16 | 1.8% |
| Junk Faxes | 12 | 1.3% |
| Privacy | 10 | 1.1% |
| Interference (including signal jammers) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
165 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 37.0% |
| Availability | 49 | 29.7% |
| Equipment | 17 | 10.3% |
| Privacy | 14 | 8.5% |
| Speed | 14 | 8.5% |
| Interference | 10 | 6.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 40.5% |
| Availability | 6 | 14.3% |
| Equipment | 6 | 14.3% |
| Loud Commercials | 5 | 11.9% |
| Privacy | 4 | 9.5% |
| Indecency | 3 | 7.1% |
| Interference | 1 | 2.4% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 596 complaints relating to unwanted calls were recorded on this date, representing 52.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-1146 | 13 | 2.2% |
| (855) 535-1110 | 5 | 0.8% |
| (215) 770-3275 | 2 | 0.3% |
| (855) 535-2956 | 2 | 0.3% |
| (888) 499-6216 | 2 | 0.3% |
| (201) 444-4428 | 1 | 0.2% |
| (202) 359-5375 | 1 | 0.2% |
| (202) 439-5761 | 1 | 0.2% |
| (202) 439-8683 | 1 | 0.2% |
| (202) 443-1363 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 535-1146 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.