FCC Consumer Complaints – 3 June 2025
Introduction
On Tuesday, 3 June 2025, the Federal Communications Commission recorded 1233 consumer complaints relating to telecommunications services, this represented an increase from the 1050 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Florida slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 557 complaints.
Key statistics
- Total complaints
- 1233
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (557)
- Most reported state/territory
- Florida (133)
Where the complaints came from
Reports recorded on 3 June 2025 show 1233 complaints originating from 779 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 133 | 10.8% |
| California | 127 | 10.3% |
| Texas | 109 | 8.8% |
| New York | 75 | 6.1% |
| Illinois | 58 | 4.7% |
| Pennsylvania | 51 | 4.1% |
| North Carolina | 48 | 3.9% |
| Arizona | 47 | 3.8% |
| Virginia | 43 | 3.5% |
| New Jersey | 41 | 3.3% |
| Other states and territories | 501 | 40.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 953 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 953 | 77.3% |
| Internet | 203 | 16.5% |
| TV | 54 | 4.4% |
| Radio | 19 | 1.5% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
953 complaints were recorded in this category, representing 77.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 557 | 58.4% |
| Billing | 145 | 15.2% |
| Availability (including rural call completion) | 78 | 8.2% |
| Equipment | 70 | 7.3% |
| Number Portability (keeping your number if you change providers) | 32 | 3.4% |
| Junk Faxes | 31 | 3.3% |
| Interference (including signal jammers) | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.3% |
| Privacy | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
203 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 41.9% |
| Availability | 53 | 26.1% |
| Equipment | 22 | 10.8% |
| Privacy | 16 | 7.9% |
| Speed | 15 | 7.4% |
| Interference | 12 | 5.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 35.2% |
| Availability | 14 | 25.9% |
| Loud Commercials | 14 | 25.9% |
| Equipment | 4 | 7.4% |
| Privacy | 2 | 3.7% |
| Indecency | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
557 complaints relating to unwanted calls were recorded on this date, accounting for 45.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 556-9255 | 6 | 1.1% |
| (855) 535-0421 | 5 | 0.9% |
| (855) 535-0430 | 5 | 0.9% |
| (205) 222-2138 | 3 | 0.5% |
| (602) 838-7012 | 3 | 0.5% |
| (231) 407-0146 | 2 | 0.4% |
| (602) 838-6771 | 2 | 0.4% |
| (602) 838-6772 | 2 | 0.4% |
| (602) 838-7011 | 2 | 0.4% |
| (602) 838-7014 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 556-9255 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.