FCC Consumer Complaints – 2 June 2025
Introduction
On Monday, 2 June 2025, 1050 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 411 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (425)
- Most reported state/territory
- Florida (129)
Where the complaints came from
On 2 June 2025, the 1050 complaints recorded by the Federal Communications Commission were reported from 710 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 129 | 12.3% |
| California | 115 | 11.0% |
| Texas | 86 | 8.2% |
| Illinois | 60 | 5.7% |
| New York | 60 | 5.7% |
| Pennsylvania | 42 | 4.0% |
| New Jersey | 41 | 3.9% |
| Ohio | 38 | 3.6% |
| Georgia | 36 | 3.4% |
| Virginia | 32 | 3.0% |
| Other states and territories | 410 | 39.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 799 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 799 | 76.1% |
| Internet | 182 | 17.3% |
| TV | 43 | 4.1% |
| Radio | 17 | 1.6% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
799 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 425 | 53.2% |
| Billing | 151 | 18.9% |
| Availability (including rural call completion) | 70 | 8.8% |
| Equipment | 43 | 5.4% |
| Junk Faxes | 43 | 5.4% |
| Number Portability (keeping your number if you change providers) | 27 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.1% |
| Interference (including signal jammers) | 13 | 1.6% |
| Privacy | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 45.1% |
| Availability | 54 | 29.7% |
| Speed | 17 | 9.3% |
| Equipment | 11 | 6.0% |
| Privacy | 10 | 5.5% |
| Interference | 8 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 34.9% |
| Availability | 11 | 25.6% |
| Equipment | 5 | 11.6% |
| Indecency | 4 | 9.3% |
| Interference | 4 | 9.3% |
| Loud Commercials | 2 | 4.7% |
| Privacy | 2 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 425 complaints relating to unwanted calls were recorded on this date, representing 40.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-0421 | 6 | 1.4% |
| (877) 201-1769 | 5 | 1.2% |
| (855) 673-2333 | 3 | 0.7% |
| (866) 457-0181 | 3 | 0.7% |
| (315) 541-9715 | 2 | 0.5% |
| (406) 412-4733 | 2 | 0.5% |
| (516) 243-1053 | 2 | 0.5% |
| (833) 421-0753 | 2 | 0.5% |
| (833) 880-2130 | 2 | 0.5% |
| (833) 880-2253 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 535-0421 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.