FCC Consumer Complaints – 4 June 2025
Introduction
On 4 June 2025, 1164 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1233 complaints recorded the previous day. Complaints were reported across 49 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 561 complaints.
Key statistics
- Total complaints
- 1164
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (561)
- Most reported state/territory
- Texas (132)
Where the complaints came from
Across 732 cities in 49 states and territories, a total of 1164 complaints were recorded on 4 June 2025. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 132 | 11.3% |
| California | 104 | 8.9% |
| Florida | 86 | 7.4% |
| Pennsylvania | 74 | 6.4% |
| New York | 54 | 4.6% |
| North Carolina | 49 | 4.2% |
| Washington | 39 | 3.4% |
| New Jersey | 36 | 3.1% |
| Colorado | 34 | 2.9% |
| Georgia | 32 | 2.7% |
| Other states and territories | 524 | 45.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 920 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 920 | 79.0% |
| Internet | 179 | 15.4% |
| TV | 38 | 3.3% |
| Radio | 18 | 1.5% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
920 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 561 | 61.0% |
| Billing | 120 | 13.0% |
| Availability (including rural call completion) | 100 | 10.9% |
| Equipment | 42 | 4.6% |
| Number Portability (keeping your number if you change providers) | 36 | 3.9% |
| Privacy | 17 | 1.8% |
| Interference (including signal jammers) | 16 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Junk Faxes | 12 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 43.6% |
| Availability | 46 | 25.7% |
| Equipment | 16 | 8.9% |
| Speed | 14 | 7.8% |
| Interference | 13 | 7.3% |
| Privacy | 12 | 6.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 31.6% |
| Availability | 9 | 23.7% |
| Loud Commercials | 8 | 21.1% |
| Indecency | 5 | 13.2% |
| Interference | 4 | 10.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 561 complaints relating to unwanted calls were recorded on this date, representing 48.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-0431 | 8 | 1.4% |
| (866) 457-0181 | 4 | 0.7% |
| (855) 535-3320 | 3 | 0.5% |
| (401) 859-8683 | 2 | 0.4% |
| (855) 535-0430 | 2 | 0.4% |
| (855) 535-0447 | 2 | 0.4% |
| (855) 535-3318 | 2 | 0.4% |
| (877) 420-4443 | 2 | 0.4% |
| (201) 797-1114 | 1 | 0.2% |
| (202) 502-2479 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 535-0431 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.