FCC Consumer Complaints – 5 June 2025
Introduction
The Federal Communications Commission recorded 1111 consumer complaints on 5 June 2025 relating to telecommunications services, complaint volume fell from 1164 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 569 complaints.
Key statistics
- Total complaints
- 1111
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (569)
- Most reported state/territory
- California (131)
Where the complaints came from
Reports recorded on 5 June 2025 show 1111 complaints originating from 714 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 11.8% |
| Florida | 90 | 8.1% |
| Texas | 88 | 7.9% |
| New York | 58 | 5.2% |
| Illinois | 49 | 4.4% |
| Louisiana | 44 | 4.0% |
| Pennsylvania | 40 | 3.6% |
| New Jersey | 39 | 3.5% |
| Georgia | 36 | 3.2% |
| North Carolina | 35 | 3.2% |
| Other states and territories | 501 | 45.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 879 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 879 | 79.1% |
| Internet | 167 | 15.0% |
| TV | 36 | 3.2% |
| Radio | 17 | 1.5% |
| Accessibility | 8 | 0.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
879 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 569 | 64.7% |
| Billing | 110 | 12.5% |
| Availability (including rural call completion) | 74 | 8.4% |
| Equipment | 57 | 6.5% |
| Number Portability (keeping your number if you change providers) | 24 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Privacy | 12 | 1.4% |
| Junk Faxes | 9 | 1.0% |
| Interference (including signal jammers) | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
167 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 32.9% |
| Availability | 52 | 31.1% |
| Equipment | 18 | 10.8% |
| Speed | 16 | 9.6% |
| Interference | 13 | 7.8% |
| Privacy | 13 | 7.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 33.3% |
| Loud Commercials | 10 | 27.8% |
| Availability | 7 | 19.4% |
| Equipment | 4 | 11.1% |
| Indecency | 2 | 5.6% |
| Interference | 1 | 2.8% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 569 complaints relating to unwanted calls were recorded on this date, representing 51.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-0451 | 10 | 1.8% |
| (866) 457-0181 | 6 | 1.1% |
| (855) 535-0431 | 4 | 0.7% |
| (872) 204-1437 | 3 | 0.5% |
| (301) 843-1434 | 2 | 0.4% |
| (833) 421-0753 | 2 | 0.4% |
| (855) 535-0390 | 2 | 0.4% |
| (866) 450-3339 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (888) 499-1209 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 535-0451 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.