FCC Consumer Complaints – 13 June 2025
Introduction
On Friday, 13 June 2025, the Federal Communications Commission recorded 1029 consumer complaints relating to telecommunications services, this represented a decline from the 1093 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 459 complaints recorded.
Key statistics
- Total complaints
- 1029
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (459)
- Most reported state/territory
- Texas (124)
Where the complaints came from
A total of 1029 complaints were recorded on 13 June 2025, with reports originating from 674 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 124 | 12.1% |
| California | 120 | 11.7% |
| Florida | 77 | 7.5% |
| New York | 62 | 6.0% |
| Georgia | 39 | 3.8% |
| North Carolina | 35 | 3.4% |
| Pennsylvania | 34 | 3.3% |
| Illinois | 33 | 3.2% |
| Louisiana | 33 | 3.2% |
| New Jersey | 32 | 3.1% |
| Other states and territories | 440 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 765 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 765 | 74.3% |
| Internet | 189 | 18.4% |
| TV | 43 | 4.2% |
| Radio | 21 | 2.0% |
| Accessibility | 7 | 0.7% |
| Emergency | 4 | 0.4% |
Phone complaints
765 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 459 | 60.0% |
| Billing | 119 | 15.6% |
| Availability (including rural call completion) | 75 | 9.8% |
| Equipment | 46 | 6.0% |
| Number Portability (keeping your number if you change providers) | 31 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.8% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 34.9% |
| Billing | 66 | 34.9% |
| Speed | 19 | 10.1% |
| Privacy | 14 | 7.4% |
| Equipment | 12 | 6.3% |
| Interference | 12 | 6.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 27.9% |
| Availability | 11 | 25.6% |
| Indecency | 7 | 16.3% |
| Loud Commercials | 7 | 16.3% |
| Equipment | 2 | 4.7% |
| Privacy | 2 | 4.7% |
| Interference | 1 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.