FCC Consumer Complaints – 12 June 2025
Introduction
A total of 1093 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 12 June 2025, complaint volume fell from 1178 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 551 complaints.
Key statistics
- Total complaints
- 1093
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (551)
- Most reported state/territory
- California (122)
Where the complaints came from
A total of 1093 complaints were recorded on 12 June 2025, with reports originating from 707 cities in 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 11.2% |
| Texas | 83 | 7.6% |
| Florida | 79 | 7.2% |
| New York | 58 | 5.3% |
| Illinois | 47 | 4.3% |
| North Carolina | 46 | 4.2% |
| Ohio | 46 | 4.2% |
| Washington | 46 | 4.2% |
| Georgia | 42 | 3.8% |
| Pennsylvania | 37 | 3.4% |
| Other states and territories | 487 | 44.6% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 846 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 846 | 77.4% |
| Internet | 172 | 15.7% |
| TV | 40 | 3.7% |
| Accessibility | 20 | 1.8% |
| Radio | 15 | 1.4% |
Phone complaints
846 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 551 | 65.1% |
| Billing | 104 | 12.3% |
| Availability (including rural call completion) | 48 | 5.7% |
| Equipment | 48 | 5.7% |
| Number Portability (keeping your number if you change providers) | 35 | 4.1% |
| Junk Faxes | 18 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 45.3% |
| Availability | 55 | 32.0% |
| Equipment | 11 | 6.4% |
| Privacy | 11 | 6.4% |
| Interference | 10 | 5.8% |
| Speed | 7 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 37.5% |
| Billing | 11 | 27.5% |
| Indecency | 4 | 10.0% |
| Interference | 3 | 7.5% |
| Privacy | 3 | 7.5% |
| Equipment | 2 | 5.0% |
| Loud Commercials | 2 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
551 complaints relating to unwanted calls were recorded on this date, accounting for 50.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (380) 444-5743 | 7 | 1.3% |
| (773) 466-9282 | 3 | 0.5% |
| (202) 369-7283 | 2 | 0.4% |
| (270) 213-4651 | 2 | 0.4% |
| (318) 704-4520 | 2 | 0.4% |
| (719) 212-1018 | 2 | 0.4% |
| (877) 453-8709 | 2 | 0.4% |
| (970) 238-5371 | 2 | 0.4% |
| (202) 390-9569 | 1 | 0.2% |
| (202) 571-8911 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 457-0181 | 5 | 0.9% |
| (855) 535-0702 | 4 | 0.7% |
| (877) 803-0025 | 4 | 0.7% |
| (855) 535-0994 | 3 | 0.5% |
| (202) 369-7283 | 2 | 0.4% |
| (202) 443-1626 | 2 | 0.4% |
| (318) 704-4520 | 2 | 0.4% |
| (320) 644-5993 | 2 | 0.4% |
| (771) 247-5019 | 2 | 0.4% |
| (844) 672-0659 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 457-0181 was reported slightly more often than other business contact numbers.
- (380) 444-5743 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.