FCC Consumer Complaints – 11 June 2025
Introduction
On 11 June 2025, 1178 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1113 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 566 complaints.
Key statistics
- Total complaints
- 1178
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (566)
- Most reported state/territory
- California (134)
Where the complaints came from
Reports recorded on 11 June 2025 show 1178 complaints originating from 776 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 11.4% |
| Florida | 98 | 8.3% |
| Texas | 97 | 8.2% |
| Michigan | 58 | 4.9% |
| New York | 56 | 4.8% |
| North Carolina | 46 | 3.9% |
| Illinois | 43 | 3.7% |
| Ohio | 43 | 3.7% |
| Washington | 42 | 3.6% |
| Pennsylvania | 40 | 3.4% |
| Other states and territories | 521 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 896 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 896 | 76.1% |
| Internet | 173 | 14.7% |
| Accessibility | 47 | 4.0% |
| TV | 35 | 3.0% |
| Radio | 22 | 1.9% |
| Emergency | 5 | 0.4% |
Phone complaints
896 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 566 | 63.2% |
| Billing | 117 | 13.1% |
| Availability (including rural call completion) | 69 | 7.7% |
| Equipment | 54 | 6.0% |
| Number Portability (keeping your number if you change providers) | 37 | 4.1% |
| Interference (including signal jammers) | 18 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Junk Faxes | 7 | 0.8% |
| Privacy | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 38.7% |
| Availability | 56 | 32.4% |
| Equipment | 21 | 12.1% |
| Speed | 16 | 9.2% |
| Interference | 7 | 4.0% |
| Privacy | 6 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Accessibility complaints
47 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 34 | 72.3% |
| Closed Captioning over the Internet | 8 | 17.0% |
| Hearing Aid Compatibility of Wireless Phones | 2 | 4.3% |
| Telecommunications Relay Service (TRS) | 2 | 4.3% |
Closed Captioning on TV and Closed Captioning over the Internet accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 34.3% |
| Billing | 10 | 28.6% |
| Loud Commercials | 8 | 22.9% |
| Indecency | 4 | 11.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
566 complaints relating to unwanted calls were recorded on this date, accounting for 48% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 201-1769 | 7 | 1.2% |
| (855) 535-0702 | 6 | 1.1% |
| (844) 870-8870 | 4 | 0.7% |
| (313) 246-2715 | 2 | 0.4% |
| (360) 817-0412 | 2 | 0.4% |
| (855) 535-0629 | 2 | 0.4% |
| (951) 622-9514 | 2 | 0.4% |
| (201) 353-1122 | 1 | 0.2% |
| (202) 443-1552 | 1 | 0.2% |
| (202) 753-6161 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 201-1769 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.