FCC Consumer Complaints – 14 June 2025
Introduction
A total of 607 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 June 2025, this represented a decline from the 1029 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 607
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (213)
- Most reported state/territory
- California (74)
Where the complaints came from
The 607 complaints recorded on 14 June 2025 originated from 444 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 74 | 12.2% |
| Texas | 57 | 9.4% |
| Florida | 53 | 8.7% |
| New York | 51 | 8.4% |
| Arizona | 26 | 4.3% |
| Pennsylvania | 25 | 4.1% |
| Illinois | 21 | 3.5% |
| North Carolina | 21 | 3.5% |
| Michigan | 19 | 3.1% |
| Alabama | 18 | 3.0% |
| Other states and territories | 242 | 39.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 391 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 391 | 64.4% |
| Internet | 116 | 19.1% |
| TV | 80 | 13.2% |
| Radio | 13 | 2.1% |
| Emergency | 3 | 0.5% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
391 complaints were recorded in this category, representing 64.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 213 | 54.5% |
| Billing | 57 | 14.6% |
| Availability (including rural call completion) | 41 | 10.5% |
| Equipment | 26 | 6.6% |
| Number Portability (keeping your number if you change providers) | 23 | 5.9% |
| Interference (including signal jammers) | 10 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.0% |
| Privacy | 8 | 2.0% |
| Slamming (change of your carrier without permission) | 5 | 1.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
116 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 40.5% |
| Availability | 27 | 23.3% |
| Interference | 17 | 14.7% |
| Privacy | 11 | 9.5% |
| Speed | 8 | 6.9% |
| Equipment | 6 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
80 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 38 | 47.5% |
| Availability | 14 | 17.5% |
| Billing | 9 | 11.3% |
| Interference | 9 | 11.3% |
| Loud Commercials | 5 | 6.3% |
| Privacy | 4 | 5.0% |
| Equipment | 1 | 1.3% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 213 complaints relating to unwanted calls were recorded on this date, representing 35.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 535-1091 | 6 | 2.8% |
| (855) 535-1003 | 4 | 1.9% |
| (866) 457-0181 | 4 | 1.9% |
| (202) 276-5672 | 1 | 0.5% |
| (202) 373-4149 | 1 | 0.5% |
| (213) 881-7532 | 1 | 0.5% |
| (262) 753-4812 | 1 | 0.5% |
| (303) 970-6127 | 1 | 0.5% |
| (307) 415-8759 | 1 | 0.5% |
| (316) 257-2185 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 535-1091 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.