FCC Consumer Complaints – 15 June 2025
Introduction
On Sunday, 15 June 2025, 352 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 607 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 352
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (96)
- Most reported state/territory
- California (45)
Where the complaints came from
On 15 June 2025, the 352 complaints recorded by the Federal Communications Commission were reported from 280 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 12.8% |
| Texas | 28 | 8.0% |
| New York | 23 | 6.5% |
| Florida | 22 | 6.3% |
| Ohio | 17 | 4.8% |
| North Carolina | 16 | 4.5% |
| New Jersey | 16 | 4.5% |
| Pennsylvania | 14 | 4.0% |
| Illinois | 12 | 3.4% |
| Louisiana | 12 | 3.4% |
| Other states and territories | 147 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 232 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 232 | 65.9% |
| Internet | 78 | 22.2% |
| TV | 20 | 5.7% |
| Radio | 11 | 3.1% |
| Accessibility | 8 | 2.3% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
232 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 41.4% |
| Billing | 48 | 20.7% |
| Availability (including rural call completion) | 26 | 11.2% |
| Equipment | 23 | 9.9% |
| Number Portability (keeping your number if you change providers) | 18 | 7.8% |
| Interference (including signal jammers) | 11 | 4.7% |
| Privacy | 6 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
78 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 34.6% |
| Availability | 25 | 32.1% |
| Interference | 11 | 14.1% |
| Speed | 10 | 12.8% |
| Privacy | 4 | 5.1% |
| Equipment | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.