FCC Consumer Complaints – 24 June 2025
Introduction
On 24 June 2025, the Federal Communications Commission recorded 1216 consumer complaints relating to telecommunications services, this represented an increase from the 1087 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 601 complaints recorded.
Key statistics
- Total complaints
- 1216
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (601)
- Most reported state/territory
- California (140)
Where the complaints came from
The 1216 complaints recorded on 24 June 2025 were submitted from 820 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 11.5% |
| Texas | 110 | 9.0% |
| Florida | 96 | 7.9% |
| New York | 62 | 5.1% |
| North Carolina | 49 | 4.0% |
| Illinois | 43 | 3.5% |
| New Jersey | 43 | 3.5% |
| Georgia | 41 | 3.4% |
| Virginia | 41 | 3.4% |
| Pennsylvania | 38 | 3.1% |
| Other states and territories | 553 | 45.5% |
Location highlight
Complaints in California were reported across 97 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 970 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 970 | 79.8% |
| Internet | 180 | 14.8% |
| TV | 49 | 4.0% |
| Radio | 12 | 1.0% |
| Emergency | 4 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
970 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 601 | 62.0% |
| Billing | 140 | 14.4% |
| Availability (including rural call completion) | 84 | 8.7% |
| Equipment | 70 | 7.2% |
| Number Portability (keeping your number if you change providers) | 26 | 2.7% |
| Privacy | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Interference (including signal jammers) | 9 | 0.9% |
| Junk Faxes | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
180 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 40.6% |
| Availability | 48 | 26.7% |
| Speed | 19 | 10.6% |
| Equipment | 18 | 10.0% |
| Interference | 13 | 7.2% |
| Privacy | 9 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
49 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 44.9% |
| Availability | 8 | 16.3% |
| Indecency | 6 | 12.2% |
| Loud Commercials | 5 | 10.2% |
| Equipment | 4 | 8.2% |
| Interference | 2 | 4.1% |
| Privacy | 2 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.