FCC Consumer Complaints – 25 June 2025
Introduction
On Wednesday, 25 June 2025, 1242 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1216 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 621 complaints.
Key statistics
- Total complaints
- 1242
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (621)
- Most reported state/territory
- California (128)
Where the complaints came from
A total of 1242 complaints were recorded on 25 June 2025, with reports originating from 817 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 10.3% |
| Texas | 105 | 8.5% |
| Florida | 104 | 8.4% |
| New York | 76 | 6.1% |
| Georgia | 51 | 4.1% |
| North Carolina | 49 | 3.9% |
| Pennsylvania | 48 | 3.9% |
| Michigan | 47 | 3.8% |
| Illinois | 46 | 3.7% |
| New Jersey | 45 | 3.6% |
| Other states and territories | 543 | 43.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 957 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 957 | 77.1% |
| Internet | 211 | 17.0% |
| TV | 45 | 3.6% |
| Radio | 18 | 1.4% |
| Accessibility | 6 | 0.5% |
| Emergency | 5 | 0.4% |
Phone complaints
957 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 621 | 64.9% |
| Billing | 119 | 12.4% |
| Availability (including rural call completion) | 77 | 8.0% |
| Equipment | 64 | 6.7% |
| Number Portability (keeping your number if you change providers) | 29 | 3.0% |
| Privacy | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.3% |
| Interference (including signal jammers) | 9 | 0.9% |
| Junk Faxes | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
211 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 96 | 45.5% |
| Availability | 59 | 28.0% |
| Interference | 19 | 9.0% |
| Equipment | 13 | 6.2% |
| Speed | 13 | 6.2% |
| Privacy | 11 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 28.9% |
| Availability | 11 | 24.4% |
| Indecency | 8 | 17.8% |
| Loud Commercials | 7 | 15.6% |
| Equipment | 5 | 11.1% |
| Interference | 1 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Unwanted calls
A total of 621 complaints relating to unwanted calls were recorded on this date, representing 50% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 556-9255 | 5 | 0.8% |
| (833) 487-2159 | 4 | 0.6% |
| (833) 507-2136 | 4 | 0.6% |
| (855) 535-1292 | 3 | 0.5% |
| (872) 354-8569 | 3 | 0.5% |
| (815) 623-6169 | 2 | 0.3% |
| (833) 200-3195 | 2 | 0.3% |
| (855) 535-3137 | 2 | 0.3% |
| (201) 254-5711 | 1 | 0.2% |
| (201) 273-7468 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 556-9255 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.