FCC Consumer Complaints – 26 June 2025
Introduction
A total of 1274 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 June 2025, this represented an increase from the 1242 complaints recorded the day before. The complaints came from 50 states and territories, with Texas reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 647 complaints.
Key statistics
- Total complaints
- 1274
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (647)
- Most reported state/territory
- Texas (134)
Where the complaints came from
The 1274 complaints recorded on 26 June 2025 originated from 803 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 134 | 10.5% |
| California | 125 | 9.8% |
| Florida | 103 | 8.1% |
| Illinois | 60 | 4.7% |
| New York | 60 | 4.7% |
| Pennsylvania | 52 | 4.1% |
| Ohio | 51 | 4.0% |
| Georgia | 43 | 3.4% |
| New Jersey | 41 | 3.2% |
| North Carolina | 36 | 2.8% |
| Other states and territories | 568 | 44.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1007 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1007 | 79.0% |
| Internet | 199 | 15.6% |
| TV | 41 | 3.2% |
| Radio | 16 | 1.3% |
| Accessibility | 6 | 0.5% |
| Emergency | 5 | 0.4% |
Phone complaints
1007 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 647 | 64.3% |
| Billing | 136 | 13.5% |
| Availability (including rural call completion) | 85 | 8.4% |
| Equipment | 60 | 6.0% |
| Number Portability (keeping your number if you change providers) | 28 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Interference (including signal jammers) | 13 | 1.3% |
| Privacy | 12 | 1.2% |
| Junk Faxes | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 41.2% |
| Availability | 56 | 28.1% |
| Speed | 26 | 13.1% |
| Equipment | 15 | 7.5% |
| Interference | 14 | 7.0% |
| Privacy | 6 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Availability | 10 | 24.4% |
| Indecency | 4 | 9.8% |
| Loud Commercials | 4 | 9.8% |
| Interference | 3 | 7.3% |
| Privacy | 3 | 7.3% |
| Equipment | 2 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.