FCC Consumer Complaints – 27 June 2025
Introduction
On 27 June 2025, the Federal Communications Commission recorded 1199 consumer complaints relating to telecommunications services, complaint volume fell from 1274 complaints the day before. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 615 complaints.
Key statistics
- Total complaints
- 1199
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (615)
- Most reported state/territory
- Texas (152)
Where the complaints came from
The 1199 complaints recorded on 27 June 2025 were submitted from 773 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 152 | 12.7% |
| California | 117 | 9.8% |
| Florida | 90 | 7.5% |
| New York | 61 | 5.1% |
| Pennsylvania | 49 | 4.1% |
| Georgia | 47 | 3.9% |
| North Carolina | 47 | 3.9% |
| Ohio | 46 | 3.8% |
| Illinois | 43 | 3.6% |
| Michigan | 37 | 3.1% |
| Other states and territories | 510 | 42.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 959 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 959 | 80.0% |
| Internet | 180 | 15.0% |
| TV | 34 | 2.8% |
| Radio | 19 | 1.6% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.3% |
Phone complaints
959 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 615 | 64.1% |
| Billing | 116 | 12.1% |
| Availability (including rural call completion) | 87 | 9.1% |
| Equipment | 55 | 5.7% |
| Number Portability (keeping your number if you change providers) | 29 | 3.0% |
| Interference (including signal jammers) | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Privacy | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 7 | 0.7% |
| Junk Faxes | 6 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
180 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 38.9% |
| Availability | 54 | 30.0% |
| Interference | 18 | 10.0% |
| Privacy | 15 | 8.3% |
| Speed | 14 | 7.8% |
| Equipment | 9 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
34 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 29.4% |
| Availability | 8 | 23.5% |
| Equipment | 7 | 20.6% |
| Indecency | 6 | 17.6% |
| Loud Commercials | 2 | 5.9% |
| Privacy | 1 | 2.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.