FCC Consumer Complaints – 28 June 2025
Introduction
A total of 558 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 28 June 2025, this was lower than the 1199 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 558
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (210)
- Most reported state/territory
- California (57)
Where the complaints came from
A total of 558 complaints were recorded on 28 June 2025, with reports originating from 409 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 10.2% |
| Texas | 53 | 9.5% |
| Florida | 37 | 6.6% |
| New York | 30 | 5.4% |
| North Carolina | 29 | 5.2% |
| Virginia | 27 | 4.8% |
| Massachusetts | 25 | 4.5% |
| Pennsylvania | 21 | 3.8% |
| Arizona | 18 | 3.2% |
| Missouri | 15 | 2.7% |
| Other states and territories | 246 | 44.1% |
Location highlight
Complaints in California were reported across 45 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 399 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 399 | 71.5% |
| Internet | 112 | 20.1% |
| TV | 37 | 6.6% |
| Radio | 7 | 1.3% |
| Emergency | 3 | 0.5% |
Phone complaints
399 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 210 | 52.6% |
| Billing | 61 | 15.3% |
| Availability (including rural call completion) | 45 | 11.3% |
| Equipment | 38 | 9.5% |
| Number Portability (keeping your number if you change providers) | 13 | 3.3% |
| Privacy | 12 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.0% |
| Interference (including signal jammers) | 8 | 2.0% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
112 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 42.0% |
| Billing | 39 | 34.8% |
| Interference | 10 | 8.9% |
| Privacy | 8 | 7.1% |
| Speed | 6 | 5.4% |
| Equipment | 2 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
37 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 40.5% |
| Availability | 10 | 27.0% |
| Loud Commercials | 5 | 13.5% |
| Indecency | 3 | 8.1% |
| Interference | 2 | 5.4% |
| Privacy | 2 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.