FCC Consumer Complaints – 29 June 2025
Introduction
The Federal Communications Commission recorded 391 consumer complaints on 29 June 2025 relating to telecommunications services, this was lower than the 558 complaints recorded the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 391
- States & territories reporting
- 42
- Most common issue
- Billing (105)
- Most reported state/territory
- California (58)
Where the complaints came from
Reports recorded on 29 June 2025 show 391 complaints originating from 305 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.8% |
| Texas | 43 | 11.0% |
| Florida | 28 | 7.2% |
| North Carolina | 20 | 5.1% |
| New York | 18 | 4.6% |
| Pennsylvania | 17 | 4.3% |
| Ohio | 14 | 3.6% |
| Arizona | 12 | 3.1% |
| Illinois | 11 | 2.8% |
| Georgia | 10 | 2.6% |
| Other states and territories | 160 | 40.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 246 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 246 | 62.9% |
| Internet | 105 | 26.9% |
| TV | 19 | 4.9% |
| Radio | 13 | 3.3% |
| Emergency | 6 | 1.5% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
246 complaints were recorded in this category, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 94 | 38.2% |
| Billing | 57 | 23.2% |
| Availability (including rural call completion) | 27 | 11.0% |
| Equipment | 21 | 8.5% |
| Number Portability (keeping your number if you change providers) | 16 | 6.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 4.1% |
| Privacy | 9 | 3.7% |
| Interference (including signal jammers) | 8 | 3.3% |
| Slamming (change of your carrier without permission) | 4 | 1.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
105 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 37.1% |
| Availability | 28 | 26.7% |
| Speed | 13 | 12.4% |
| Interference | 12 | 11.4% |
| Equipment | 10 | 9.5% |
| Privacy | 3 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.