FCC Consumer Complaints – 30 June 2025
Introduction
The Federal Communications Commission recorded 1147 consumer complaints on 30 June 2025 relating to telecommunications services, complaint volume increased from 391 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 518 complaints.
Key statistics
- Total complaints
- 1147
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (518)
- Most reported state/territory
- California (121)
Where the complaints came from
Reports recorded on 30 June 2025 show 1147 complaints originating from 763 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 10.5% |
| Texas | 115 | 10.0% |
| Florida | 79 | 6.9% |
| New York | 51 | 4.4% |
| Pennsylvania | 51 | 4.4% |
| Virginia | 51 | 4.4% |
| Illinois | 48 | 4.2% |
| Ohio | 46 | 4.0% |
| Georgia | 39 | 3.4% |
| Colorado | 34 | 3.0% |
| Other states and territories | 511 | 44.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 856 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 856 | 74.6% |
| Internet | 219 | 19.1% |
| TV | 50 | 4.4% |
| Radio | 12 | 1.0% |
| Accessibility | 4 | 0.3% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
856 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 518 | 60.5% |
| Billing | 122 | 14.3% |
| Availability (including rural call completion) | 77 | 9.0% |
| Equipment | 66 | 7.7% |
| Number Portability (keeping your number if you change providers) | 31 | 3.6% |
| Interference (including signal jammers) | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Privacy | 11 | 1.3% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
219 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 38.4% |
| Availability | 73 | 33.3% |
| Interference | 20 | 9.1% |
| Equipment | 17 | 7.8% |
| Speed | 16 | 7.3% |
| Privacy | 9 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.0% |
| Availability | 13 | 26.0% |
| Loud Commercials | 8 | 16.0% |
| Indecency | 3 | 6.0% |
| Privacy | 3 | 6.0% |
| Interference | 2 | 4.0% |
| Equipment | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 518 complaints relating to unwanted calls were recorded on this date, representing 45.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2172 | 5 | 1.0% |
| (833) 384-3154 | 3 | 0.6% |
| (368) 380-3053 | 2 | 0.4% |
| (866) 881-2895 | 2 | 0.4% |
| (202) 225-5751 | 1 | 0.2% |
| (202) 443-1384 | 1 | 0.2% |
| (202) 849-1817 | 1 | 0.2% |
| (205) 677-3310 | 1 | 0.2% |
| (206) 758-6892 | 1 | 0.2% |
| (206) 847-2419 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2172 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.