FCC Consumer Complaints – 1 July 2025
Introduction
A total of 1130 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 July 2025, this represented a decline from the 1147 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 555 complaints.
Key statistics
- Total complaints
- 1130
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (555)
- Most reported state/territory
- California (140)
Where the complaints came from
A total of 1130 complaints were recorded on 1 July 2025, with reports originating from 752 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 12.4% |
| Texas | 110 | 9.7% |
| Florida | 92 | 8.1% |
| New York | 54 | 4.8% |
| Pennsylvania | 49 | 4.3% |
| Illinois | 45 | 4.0% |
| New Jersey | 42 | 3.7% |
| Ohio | 40 | 3.5% |
| North Carolina | 39 | 3.5% |
| Georgia | 33 | 2.9% |
| Other states and territories | 486 | 43.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 883 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 883 | 78.1% |
| Internet | 179 | 15.8% |
| TV | 41 | 3.6% |
| Radio | 18 | 1.6% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
883 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 555 | 62.9% |
| Billing | 131 | 14.8% |
| Availability (including rural call completion) | 73 | 8.3% |
| Equipment | 62 | 7.0% |
| Privacy | 20 | 2.3% |
| Number Portability (keeping your number if you change providers) | 18 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 49.7% |
| Availability | 56 | 31.3% |
| Equipment | 11 | 6.1% |
| Speed | 11 | 6.1% |
| Interference | 6 | 3.4% |
| Privacy | 6 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Availability | 7 | 17.1% |
| Indecency | 7 | 17.1% |
| Loud Commercials | 7 | 17.1% |
| Equipment | 2 | 4.9% |
| Interference | 2 | 4.9% |
| Privacy | 1 | 2.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Unwanted calls
555 complaints relating to unwanted calls were recorded on this date, accounting for 49.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 384-3154 | 5 | 0.9% |
| (239) 443-4541 | 2 | 0.4% |
| (833) 487-2177 | 2 | 0.4% |
| (866) 418-3516 | 2 | 0.4% |
| (872) 354-8569 | 2 | 0.4% |
| (201) 341-2942 | 1 | 0.2% |
| (202) 280-7250 | 1 | 0.2% |
| (202) 658-6926 | 1 | 0.2% |
| (202) 987-9882 | 1 | 0.2% |
| (203) 402-4618 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 384-3154 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.