FCC Consumer Complaints – 2 July 2025
Introduction
The Federal Communications Commission recorded 1087 consumer complaints on Wednesday, 2 July 2025 relating to telecommunications services, this represented a decline from the 1130 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 537 complaints.
Key statistics
- Total complaints
- 1087
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (537)
- Most reported state/territory
- California (113)
Where the complaints came from
A total of 1087 complaints were recorded on 2 July 2025, with reports originating from 703 cities in 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 10.4% |
| Florida | 92 | 8.5% |
| Texas | 86 | 7.9% |
| New York | 64 | 5.9% |
| Illinois | 47 | 4.3% |
| Pennsylvania | 42 | 3.9% |
| Ohio | 36 | 3.3% |
| Colorado | 35 | 3.2% |
| Virginia | 35 | 3.2% |
| Georgia | 33 | 3.0% |
| Other states and territories | 504 | 46.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 75 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 864 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 864 | 79.5% |
| Internet | 172 | 15.8% |
| TV | 31 | 2.9% |
| Radio | 13 | 1.2% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
864 complaints were recorded in this category, representing 79.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 537 | 62.2% |
| Billing | 113 | 13.1% |
| Availability (including rural call completion) | 87 | 10.1% |
| Equipment | 51 | 5.9% |
| Number Portability (keeping your number if you change providers) | 28 | 3.2% |
| Interference (including signal jammers) | 17 | 2.0% |
| Privacy | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 42.4% |
| Availability | 54 | 31.4% |
| Interference | 12 | 7.0% |
| Privacy | 12 | 7.0% |
| Speed | 11 | 6.4% |
| Equipment | 10 | 5.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 48.4% |
| Availability | 5 | 16.1% |
| Equipment | 3 | 9.7% |
| Loud Commercials | 3 | 9.7% |
| Indecency | 2 | 6.5% |
| Interference | 1 | 3.2% |
| Privacy | 1 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.