FCC Consumer Complaints – 9 June 2025
Introduction
A total of 1049 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 9 June 2025, complaint volume increased from 357 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 483 complaints.
Key statistics
- Total complaints
- 1049
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (483)
- Most reported state/territory
- California (119)
Where the complaints came from
Across 702 cities in 52 states and territories, a total of 1049 complaints were recorded on 9 June 2025. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 11.3% |
| Texas | 105 | 10.0% |
| Florida | 93 | 8.9% |
| New York | 51 | 4.9% |
| Michigan | 50 | 4.8% |
| Colorado | 39 | 3.7% |
| Illinois | 39 | 3.7% |
| Georgia | 37 | 3.5% |
| Pennsylvania | 34 | 3.2% |
| Arizona | 33 | 3.1% |
| Other states and territories | 448 | 42.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 829 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 829 | 79.0% |
| Internet | 153 | 14.6% |
| TV | 48 | 4.6% |
| Radio | 12 | 1.1% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
829 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 483 | 58.3% |
| Billing | 123 | 14.8% |
| Availability (including rural call completion) | 77 | 9.3% |
| Equipment | 54 | 6.5% |
| Number Portability (keeping your number if you change providers) | 38 | 4.6% |
| Junk Faxes | 25 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Privacy | 10 | 1.2% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
153 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 48.4% |
| Availability | 42 | 27.5% |
| Equipment | 13 | 8.5% |
| Privacy | 9 | 5.9% |
| Interference | 8 | 5.2% |
| Speed | 7 | 4.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 33.3% |
| Availability | 13 | 27.1% |
| Indecency | 5 | 10.4% |
| Loud Commercials | 5 | 10.4% |
| Equipment | 4 | 8.3% |
| Privacy | 2 | 4.2% |
| Interference | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.