FCC Consumer Complaints – 9 December 2025
Introduction
A total of 1092 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 December 2025, complaint volume increased from 998 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1092
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (416)
- Most reported state/territory
- California (106)
Where the complaints came from
The 1092 complaints recorded on 9 December 2025 were submitted from 725 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 9.7% |
| Florida | 105 | 9.6% |
| Texas | 95 | 8.7% |
| New York | 65 | 6.0% |
| North Carolina | 47 | 4.3% |
| Arizona | 44 | 4.0% |
| Pennsylvania | 44 | 4.0% |
| Illinois | 42 | 3.8% |
| Michigan | 38 | 3.5% |
| Tennessee | 36 | 3.3% |
| Other states and territories | 470 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 831 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 831 | 76.1% |
| Internet | 197 | 18.0% |
| TV | 39 | 3.6% |
| Radio | 12 | 1.1% |
| Emergency | 10 | 0.9% |
| Accessibility | 3 | 0.3% |
Phone complaints
831 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 416 | 50.1% |
| Billing | 185 | 22.3% |
| Equipment | 75 | 9.0% |
| Availability (including rural call completion) | 71 | 8.5% |
| Number Portability (keeping your number if you change providers) | 27 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 25 | 3.0% |
| Privacy | 13 | 1.6% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
197 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 35.0% |
| Availability | 63 | 32.0% |
| Interference | 33 | 16.8% |
| Speed | 19 | 9.6% |
| Privacy | 7 | 3.6% |
| Equipment | 6 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 48.7% |
| Availability | 11 | 28.2% |
| Loud Commercials | 5 | 12.8% |
| Equipment | 2 | 5.1% |
| Indecency | 2 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.