FCC Consumer Complaints – 10 January 2026
Introduction
A total of 658 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 January 2026, this was lower than the 1206 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 658
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (221)
- Most reported state/territory
- California (96)
Where the complaints came from
Across 473 cities in 48 states and territories, a total of 658 complaints were recorded on 10 January 2026. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Tennessee, where Jonesborough accounted for 31 of the 37 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 14.6% |
| Texas | 56 | 8.5% |
| New York | 43 | 6.5% |
| Florida | 40 | 6.1% |
| Tennessee | 37 | 5.6% |
| Georgia | 36 | 5.5% |
| North Carolina | 29 | 4.4% |
| Washington | 27 | 4.1% |
| Ohio | 26 | 4.0% |
| Colorado | 24 | 3.6% |
| Other states and territories | 244 | 37.1% |
Location highlight
Jonesborough accounted for the majority of complaints recorded in Tennessee.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 491 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 491 | 74.6% |
| Internet | 131 | 19.9% |
| TV | 26 | 4.0% |
| Radio | 8 | 1.2% |
| Emergency | 2 | 0.3% |
Phone complaints
491 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 221 | 45.0% |
| Billing | 119 | 24.2% |
| Equipment | 50 | 10.2% |
| Availability (including rural call completion) | 45 | 9.2% |
| Number Portability (keeping your number if you change providers) | 28 | 5.7% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.9% |
| Privacy | 7 | 1.4% |
| Interference (including signal jammers) | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
131 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 47.3% |
| Availability | 35 | 26.7% |
| Equipment | 12 | 9.2% |
| Interference | 8 | 6.1% |
| Privacy | 7 | 5.3% |
| Speed | 7 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 221 complaints relating to unwanted calls on this date, representing 33.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 6 | 2.7% |
| (315) 208-3858 | 5 | 2.3% |
| (833) 510-1085 | 4 | 1.8% |
| (866) 959-0957 | 4 | 1.8% |
| (866) 959-1584 | 4 | 1.8% |
| (315) 208-3779 | 3 | 1.4% |
| (315) 208-3850 | 3 | 1.4% |
| (315) 208-3855 | 3 | 1.4% |
| (269) 220-3005 | 2 | 0.9% |
| (315) 206-9030 | 2 | 0.9% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.