FCC Consumer Complaints – 9 January 2026
Introduction
A total of 1206 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 January 2026. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1206
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (503)
- Most reported state/territory
- California (155)
Where the complaints came from
Across 748 cities in 53 states and territories, a total of 1206 complaints were recorded on 9 January 2026. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 12.9% |
| Texas | 96 | 8.0% |
| Florida | 92 | 7.6% |
| Georgia | 76 | 6.3% |
| New York | 73 | 6.1% |
| Illinois | 49 | 4.1% |
| New Jersey | 45 | 3.7% |
| Pennsylvania | 40 | 3.3% |
| Washington | 39 | 3.2% |
| Ohio | 37 | 3.1% |
| Other states and territories | 504 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 930 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 930 | 77.1% |
| Internet | 216 | 17.9% |
| TV | 41 | 3.4% |
| Radio | 10 | 0.8% |
| Request for Dispute Assistance | 4 | 0.3% |
| Emergency | 3 | 0.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
930 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 503 | 54.1% |
| Billing | 185 | 19.9% |
| Equipment | 70 | 7.5% |
| Availability (including rural call completion) | 66 | 7.1% |
| Number Portability (keeping your number if you change providers) | 43 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 32 | 3.4% |
| Privacy | 12 | 1.3% |
| Interference (including signal jammers) | 11 | 1.2% |
| Junk Faxes | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
216 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 111 | 51.4% |
| Availability | 48 | 22.2% |
| Interference | 23 | 10.6% |
| Speed | 15 | 6.9% |
| Equipment | 14 | 6.5% |
| Privacy | 5 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Availability | 11 | 26.8% |
| Indecency | 8 | 19.5% |
| Equipment | 3 | 7.3% |
| Loud Commercials | 3 | 7.3% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 503 complaints relating to unwanted calls on this date, representing 41.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0957 | 14 | 2.8% |
| (855) 909-0847 | 7 | 1.4% |
| (877) 419-6664 | 6 | 1.2% |
| (844) 509-2929 | 5 | 1.0% |
| (315) 208-3858 | 4 | 0.8% |
| (866) 959-1584 | 4 | 0.8% |
| (315) 208-3855 | 2 | 0.4% |
| (707) 926-8542 | 2 | 0.4% |
| (833) 754-1313 | 2 | 0.4% |
| (866) 959-1499 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-0957 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.