FCC Consumer Complaints – 8 January 2026
Introduction
A total of 1206 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 8 January 2026, complaint volume fell from 1309 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1206
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (467)
- Most reported state/territory
- California (140)
Where the complaints came from
The 1206 complaints recorded on 8 January 2026 originated from 730 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Arkansas, where Norman accounted for 34 of the 41 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 11.6% |
| Texas | 103 | 8.5% |
| Florida | 97 | 8.0% |
| New York | 79 | 6.6% |
| Georgia | 53 | 4.4% |
| North Carolina | 46 | 3.8% |
| Pennsylvania | 45 | 3.7% |
| Arkansas | 41 | 3.4% |
| Massachusetts | 41 | 3.4% |
| Michigan | 40 | 3.3% |
| Other states and territories | 521 | 43.2% |
Location highlight
Complaints in Arkansas were heavily concentrated in Norman, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 943 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 943 | 78.2% |
| Internet | 182 | 15.1% |
| TV | 53 | 4.4% |
| Radio | 21 | 1.7% |
| Emergency | 5 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
943 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 467 | 49.5% |
| Billing | 237 | 25.1% |
| Availability (including rural call completion) | 81 | 8.6% |
| Equipment | 57 | 6.0% |
| Number Portability (keeping your number if you change providers) | 47 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.7% |
| Interference (including signal jammers) | 13 | 1.4% |
| Privacy | 13 | 1.4% |
| Slamming (change of your carrier without permission) | 7 | 0.7% |
| Junk Faxes | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 99 | 54.4% |
| Availability | 42 | 23.1% |
| Equipment | 14 | 7.7% |
| Speed | 14 | 7.7% |
| Privacy | 10 | 5.5% |
| Interference | 3 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 28.3% |
| Billing | 13 | 24.5% |
| Indecency | 12 | 22.6% |
| Loud Commercials | 6 | 11.3% |
| Equipment | 4 | 7.5% |
| Interference | 2 | 3.8% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
Unwanted calls
467 complaints relating to unwanted calls were recorded on this date, accounting for 38.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 10 | 2.1% |
| (508) 534-6364 | 7 | 1.5% |
| (866) 959-0957 | 5 | 1.1% |
| (866) 959-1584 | 4 | 0.9% |
| (315) 208-3779 | 3 | 0.6% |
| (844) 509-2929 | 3 | 0.6% |
| (315) 208-3846 | 2 | 0.4% |
| (315) 208-3850 | 2 | 0.4% |
| (315) 208-3855 | 2 | 0.4% |
| (509) 696-5452 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.