FCC Consumer Complaints – 7 January 2026
Introduction
A total of 1309 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 7 January 2026, this represented an increase from the 1241 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1309
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (529)
- Most reported state/territory
- California (141)
Where the complaints came from
Reports recorded on 7 January 2026 show 1309 complaints originating from 820 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 10.8% |
| Florida | 125 | 9.5% |
| Texas | 105 | 8.0% |
| New York | 80 | 6.1% |
| Georgia | 65 | 5.0% |
| Michigan | 53 | 4.0% |
| North Carolina | 51 | 3.9% |
| Arizona | 50 | 3.8% |
| Pennsylvania | 47 | 3.6% |
| Ohio | 43 | 3.3% |
| Other states and territories | 548 | 41.9% |
Location highlight
Complaints in California were reported across 102 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1031 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1031 | 78.8% |
| Internet | 188 | 14.4% |
| TV | 63 | 4.8% |
| Radio | 20 | 1.5% |
| Accessibility | 5 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
1031 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 529 | 51.3% |
| Billing | 247 | 24.0% |
| Availability (including rural call completion) | 86 | 8.3% |
| Equipment | 56 | 5.4% |
| Number Portability (keeping your number if you change providers) | 46 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 32 | 3.1% |
| Privacy | 17 | 1.6% |
| Interference (including signal jammers) | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
| Junk Faxes | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
188 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 99 | 52.7% |
| Availability | 39 | 20.7% |
| Interference | 16 | 8.5% |
| Equipment | 15 | 8.0% |
| Speed | 13 | 6.9% |
| Privacy | 6 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 20 | 31.7% |
| Billing | 18 | 28.6% |
| Availability | 13 | 20.6% |
| Loud Commercials | 8 | 12.7% |
| Privacy | 2 | 3.2% |
| Equipment | 1 | 1.6% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 529 complaints relating to unwanted calls on this date, representing 40.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-2929 | 13 | 2.5% |
| (866) 878-0598 | 11 | 2.1% |
| (508) 534-6364 | 8 | 1.5% |
| (866) 959-0957 | 8 | 1.5% |
| (844) 509-2967 | 6 | 1.1% |
| (877) 419-6664 | 6 | 1.1% |
| (315) 208-3779 | 5 | 0.9% |
| (877) 580-0048 | 4 | 0.8% |
| (877) 580-3307 | 4 | 0.8% |
| (315) 204-3900 | 3 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 509-2929 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.