FCC Consumer Complaints – 12 January 2026
Introduction
A total of 1060 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 12 January 2026, this was higher than the 558 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1060
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (393)
- Most reported state/territory
- California (109)
Where the complaints came from
On 12 January 2026, the 1060 complaints recorded by the Federal Communications Commission were reported from 685 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.3% |
| Florida | 97 | 9.2% |
| Texas | 91 | 8.6% |
| New York | 52 | 4.9% |
| North Carolina | 51 | 4.8% |
| Pennsylvania | 49 | 4.6% |
| New Jersey | 44 | 4.2% |
| Tennessee | 37 | 3.5% |
| Maryland | 36 | 3.4% |
| Georgia | 34 | 3.2% |
| Other states and territories | 460 | 43.4% |
Location highlight
Complaints in California were reported across 78 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 799 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 799 | 75.4% |
| Internet | 197 | 18.6% |
| TV | 42 | 4.0% |
| Radio | 11 | 1.0% |
| Emergency | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
799 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 393 | 49.2% |
| Billing | 187 | 23.4% |
| Availability (including rural call completion) | 79 | 9.9% |
| Equipment | 61 | 7.6% |
| Cramming (unauthorized charges on your phone bill) | 26 | 3.3% |
| Number Portability (keeping your number if you change providers) | 25 | 3.1% |
| Privacy | 12 | 1.5% |
| Interference (including signal jammers) | 10 | 1.3% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
197 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 101 | 51.3% |
| Availability | 47 | 23.9% |
| Equipment | 17 | 8.6% |
| Speed | 17 | 8.6% |
| Interference | 10 | 5.1% |
| Privacy | 5 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
42 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 35.7% |
| Availability | 12 | 28.6% |
| Loud Commercials | 7 | 16.7% |
| Indecency | 6 | 14.3% |
| Equipment | 1 | 2.4% |
| Privacy | 1 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
393 complaints relating to unwanted calls were recorded on this date, accounting for 37.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0957 | 9 | 2.3% |
| (855) 909-0847 | 8 | 2.0% |
| (315) 208-3870 | 4 | 1.0% |
| (866) 959-1584 | 3 | 0.8% |
| (877) 419-6664 | 3 | 0.8% |
| (315) 208-3855 | 2 | 0.5% |
| (833) 510-1128 | 2 | 0.5% |
| (855) 909-0874 | 2 | 0.5% |
| (201) 817-9816 | 1 | 0.3% |
| (202) 600-8420 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-0957 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.