FCC Consumer Complaints – 13 January 2026
Introduction
On Tuesday, 13 January 2026, the Federal Communications Commission recorded 1244 consumer complaints relating to telecommunications services, this represented an increase from the 1060 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1244
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (534)
- Most reported state/territory
- California (160)
Where the complaints came from
The 1244 complaints recorded on 13 January 2026 originated from 757 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 12.9% |
| Texas | 119 | 9.6% |
| Florida | 111 | 8.9% |
| New York | 78 | 6.3% |
| Georgia | 53 | 4.3% |
| Pennsylvania | 46 | 3.7% |
| Illinois | 40 | 3.2% |
| Tennessee | 39 | 3.1% |
| Maryland | 36 | 2.9% |
| North Carolina | 35 | 2.8% |
| Other states and territories | 525 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1005 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1005 | 80.8% |
| Internet | 183 | 14.7% |
| TV | 31 | 2.5% |
| Radio | 14 | 1.1% |
| Emergency | 6 | 0.5% |
| Accessibility | 5 | 0.4% |
Phone complaints
1005 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 534 | 53.1% |
| Billing | 253 | 25.2% |
| Availability (including rural call completion) | 70 | 7.0% |
| Equipment | 58 | 5.8% |
| Number Portability (keeping your number if you change providers) | 50 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.4% |
| Interference (including signal jammers) | 10 | 1.0% |
| Privacy | 9 | 0.9% |
| Junk Faxes | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 97 | 53.0% |
| Availability | 39 | 21.3% |
| Equipment | 18 | 9.8% |
| Interference | 12 | 6.6% |
| Speed | 9 | 4.9% |
| Privacy | 8 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 41.9% |
| Loud Commercials | 8 | 25.8% |
| Indecency | 3 | 9.7% |
| Availability | 2 | 6.5% |
| Privacy | 2 | 6.5% |
| Equipment | 1 | 3.2% |
| Interference | 1 | 3.2% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 534 complaints relating to unwanted calls were recorded on this date, representing 42.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0957 | 20 | 3.7% |
| (866) 959-1584 | 9 | 1.7% |
| (855) 909-0847 | 7 | 1.3% |
| (877) 419-6664 | 7 | 1.3% |
| (315) 208-3870 | 4 | 0.7% |
| (800) 294-9424 | 3 | 0.6% |
| (844) 509-2929 | 3 | 0.6% |
| (303) 847-8077 | 2 | 0.4% |
| (315) 208-3876 | 2 | 0.4% |
| (833) 508-9811 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (866) 959-0957 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.