FCC Consumer Complaints – 14 January 2026
Introduction
On 14 January 2026, 1274 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1244 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1274
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (469)
- Most reported state/territory
- California (146)
Where the complaints came from
The 1274 complaints recorded on 14 January 2026 were submitted from 809 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 11.5% |
| Texas | 109 | 8.6% |
| Florida | 98 | 7.7% |
| New York | 81 | 6.4% |
| Pennsylvania | 63 | 4.9% |
| North Carolina | 59 | 4.6% |
| Georgia | 55 | 4.3% |
| Ohio | 45 | 3.5% |
| Michigan | 38 | 3.0% |
| New Jersey | 35 | 2.7% |
| Other states and territories | 544 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 103 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1010 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1010 | 79.3% |
| Internet | 194 | 15.2% |
| TV | 51 | 4.0% |
| Radio | 11 | 0.9% |
| Accessibility | 5 | 0.4% |
| Emergency | 3 | 0.2% |
Phone complaints
1010 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 469 | 46.4% |
| Billing | 206 | 20.4% |
| Availability (including rural call completion) | 175 | 17.3% |
| Equipment | 68 | 6.7% |
| Number Portability (keeping your number if you change providers) | 28 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 27 | 2.7% |
| Interference (including signal jammers) | 17 | 1.7% |
| Privacy | 9 | 0.9% |
| Junk Faxes | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
194 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 101 | 52.1% |
| Availability | 46 | 23.7% |
| Interference | 18 | 9.3% |
| Speed | 14 | 7.2% |
| Equipment | 8 | 4.1% |
| Privacy | 7 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 35.3% |
| Availability | 14 | 27.5% |
| Loud Commercials | 11 | 21.6% |
| Indecency | 6 | 11.8% |
| Equipment | 1 | 2.0% |
| Interference | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 469 complaints relating to unwanted calls on this date, representing 36.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0957 | 14 | 3.0% |
| (855) 909-0847 | 8 | 1.7% |
| (866) 959-1584 | 7 | 1.5% |
| (315) 208-3876 | 5 | 1.1% |
| (315) 208-3893 | 4 | 0.9% |
| (833) 510-1087 | 3 | 0.6% |
| (307) 200-8837 | 2 | 0.4% |
| (307) 200-9601 | 2 | 0.4% |
| (661) 339-1631 | 2 | 0.4% |
| (888) 355-0777 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-0957 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.