FCC Consumer Complaints – 15 January 2026
Introduction
On Thursday, 15 January 2026, the Federal Communications Commission recorded 1425 consumer complaints relating to telecommunications services, this was higher than the 1274 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1425
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (589)
- Most reported state/territory
- California (171)
Where the complaints came from
On 15 January 2026, the 1425 complaints recorded by the Federal Communications Commission were reported from 887 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 171 | 12.0% |
| Florida | 142 | 10.0% |
| New York | 102 | 7.2% |
| Texas | 94 | 6.6% |
| Pennsylvania | 64 | 4.5% |
| Georgia | 57 | 4.0% |
| New Jersey | 52 | 3.6% |
| Virginia | 50 | 3.5% |
| Tennessee | 47 | 3.3% |
| Colorado | 40 | 2.8% |
| Other states and territories | 605 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1175 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1175 | 82.5% |
| Internet | 187 | 13.1% |
| TV | 31 | 2.2% |
| Radio | 16 | 1.1% |
| Emergency | 10 | 0.7% |
| Accessibility | 4 | 0.3% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1175 complaints were recorded in this category, representing 82.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 589 | 50.1% |
| Billing | 242 | 20.6% |
| Availability (including rural call completion) | 179 | 15.2% |
| Equipment | 56 | 4.8% |
| Number Portability (keeping your number if you change providers) | 46 | 3.9% |
| Privacy | 21 | 1.8% |
| Interference (including signal jammers) | 18 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.2% |
| Junk Faxes | 6 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
187 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 95 | 50.8% |
| Availability | 50 | 26.7% |
| Interference | 15 | 8.0% |
| Speed | 12 | 6.4% |
| Equipment | 11 | 5.9% |
| Privacy | 4 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 2.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 48.4% |
| Availability | 8 | 25.8% |
| Loud Commercials | 4 | 12.9% |
| Indecency | 2 | 6.5% |
| Interference | 1 | 3.2% |
| Privacy | 1 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 589 complaints relating to unwanted calls were recorded on this date, representing 41.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0957 | 17 | 2.9% |
| (866) 959-1584 | 14 | 2.4% |
| (855) 909-0847 | 8 | 1.4% |
| (315) 208-3893 | 7 | 1.2% |
| (315) 208-3898 | 7 | 1.2% |
| (877) 419-6664 | 7 | 1.2% |
| (307) 201-2481 | 2 | 0.3% |
| (703) 982-6854 | 2 | 0.3% |
| (719) 431-8176 | 2 | 0.3% |
| (855) 909-0871 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (866) 959-0957 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.