FCC Consumer Complaints – 16 January 2026
Introduction
The Federal Communications Commission recorded 1345 consumer complaints on 16 January 2026 relating to telecommunications services, this represented a decline from the 1425 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 642 complaints.
Key statistics
- Total complaints
- 1345
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (642)
- Most reported state/territory
- California (186)
Where the complaints came from
Across 781 cities in 50 states and territories, a total of 1345 complaints were recorded on 16 January 2026. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 186 | 13.8% |
| New York | 114 | 8.5% |
| Florida | 110 | 8.2% |
| Texas | 110 | 8.2% |
| Pennsylvania | 49 | 3.6% |
| Massachusetts | 48 | 3.6% |
| Michigan | 42 | 3.1% |
| Georgia | 41 | 3.0% |
| Illinois | 40 | 3.0% |
| North Carolina | 40 | 3.0% |
| Other states and territories | 565 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 1112 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1112 | 82.7% |
| Internet | 176 | 13.1% |
| TV | 30 | 2.2% |
| Radio | 13 | 1.0% |
| Emergency | 8 | 0.6% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1112 complaints were recorded in this category, representing 82.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 642 | 57.7% |
| Billing | 204 | 18.3% |
| Availability (including rural call completion) | 103 | 9.3% |
| Equipment | 66 | 5.9% |
| Number Portability (keeping your number if you change providers) | 48 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 18 | 1.6% |
| Privacy | 16 | 1.4% |
| Interference (including signal jammers) | 7 | 0.6% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 50.0% |
| Availability | 40 | 22.7% |
| Equipment | 22 | 12.5% |
| Speed | 15 | 8.5% |
| Interference | 6 | 3.4% |
| Privacy | 5 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
30 complaints were recorded in this category, representing 2.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 50.0% |
| Loud Commercials | 5 | 16.7% |
| Availability | 4 | 13.3% |
| Indecency | 3 | 10.0% |
| Equipment | 1 | 3.3% |
| Interference | 1 | 3.3% |
| Privacy | 1 | 3.3% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
There were 642 complaints relating to unwanted calls on this date, representing 47.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0957 | 28 | 4.4% |
| (877) 419-6664 | 22 | 3.4% |
| (508) 534-6364 | 17 | 2.6% |
| (855) 909-0847 | 13 | 2.0% |
| (315) 208-3898 | 8 | 1.2% |
| (866) 959-1584 | 7 | 1.1% |
| (888) 919-7118 | 5 | 0.8% |
| (833) 510-1088 | 4 | 0.6% |
| (877) 580-3307 | 4 | 0.6% |
| (315) 208-3870 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (866) 959-0957 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.