FCC Consumer Complaints – 19 January 2026
Introduction
A total of 865 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 January 2026, complaint volume increased from 468 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 865
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (367)
- Most reported state/territory
- California (115)
Where the complaints came from
The 865 complaints recorded on 19 January 2026 were submitted from 598 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 13.3% |
| Texas | 80 | 9.2% |
| Florida | 66 | 7.6% |
| New York | 39 | 4.5% |
| Georgia | 38 | 4.4% |
| North Carolina | 35 | 4.0% |
| Illinois | 32 | 3.7% |
| Washington | 32 | 3.7% |
| Pennsylvania | 30 | 3.5% |
| Michigan | 29 | 3.4% |
| Other states and territories | 369 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 664 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 76.8% |
| Internet | 144 | 16.6% |
| TV | 36 | 4.2% |
| Radio | 12 | 1.4% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
664 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 367 | 55.3% |
| Billing | 118 | 17.8% |
| Availability (including rural call completion) | 54 | 8.1% |
| Equipment | 53 | 8.0% |
| Number Portability (keeping your number if you change providers) | 32 | 4.8% |
| Privacy | 18 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.3% |
| Interference (including signal jammers) | 3 | 0.5% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
144 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 43.8% |
| Availability | 43 | 29.9% |
| Interference | 14 | 9.7% |
| Equipment | 12 | 8.3% |
| Speed | 10 | 6.9% |
| Privacy | 2 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 10 | 27.8% |
| Availability | 8 | 22.2% |
| Billing | 7 | 19.4% |
| Indecency | 7 | 19.4% |
| Privacy | 2 | 5.6% |
| Interference | 1 | 2.8% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
Unwanted calls
367 complaints relating to unwanted calls were recorded on this date, accounting for 42.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (903) 272-1360 | 5 | 1.4% |
| (202) 425-9694 | 1 | 0.3% |
| (203) 403-5915 | 1 | 0.3% |
| (203) 837-5015 | 1 | 0.3% |
| (205) 363-6745 | 1 | 0.3% |
| (205) 661-2118 | 1 | 0.3% |
| (208) 726-0436 | 1 | 0.3% |
| (208) 843-5231 | 1 | 0.3% |
| (209) 655-4105 | 1 | 0.3% |
| (214) 347-7821 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0937 | 10 | 2.7% |
| (315) 208-3902 | 6 | 1.6% |
| (315) 208-3911 | 6 | 1.6% |
| (866) 959-0960 | 6 | 1.6% |
| (315) 208-3906 | 4 | 1.1% |
| (800) 294-9424 | 3 | 0.8% |
| (833) 510-1089 | 3 | 0.8% |
| (866) 336-1773 | 3 | 0.8% |
| (877) 419-6664 | 3 | 0.8% |
| (877) 580-3307 | 3 | 0.8% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0937 was reported slightly more often than other business contact numbers.
- (903) 272-1360 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.