FCC Consumer Complaints – 20 January 2026
Introduction
On Tuesday, 20 January 2026, the Federal Communications Commission recorded 1184 consumer complaints relating to telecommunications services, this represented an increase from the 865 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1184
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (543)
- Most reported state/territory
- California (160)
Where the complaints came from
The 1184 complaints recorded on 20 January 2026 originated from 728 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 13.5% |
| Texas | 103 | 8.7% |
| Florida | 79 | 6.7% |
| Maryland | 65 | 5.5% |
| Arizona | 63 | 5.3% |
| New York | 61 | 5.2% |
| Georgia | 48 | 4.1% |
| North Carolina | 46 | 3.9% |
| New Jersey | 39 | 3.3% |
| Michigan | 37 | 3.1% |
| Other states and territories | 483 | 40.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 939 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 939 | 79.3% |
| Internet | 169 | 14.3% |
| TV | 44 | 3.7% |
| Radio | 22 | 1.9% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
939 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 543 | 57.8% |
| Billing | 195 | 20.8% |
| Availability (including rural call completion) | 71 | 7.6% |
| Equipment | 55 | 5.9% |
| Number Portability (keeping your number if you change providers) | 34 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.0% |
| Privacy | 10 | 1.1% |
| Interference (including signal jammers) | 6 | 0.6% |
| Junk Faxes | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 55.0% |
| Availability | 38 | 22.5% |
| Speed | 11 | 6.5% |
| Equipment | 10 | 5.9% |
| Privacy | 9 | 5.3% |
| Interference | 8 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 38.6% |
| Availability | 9 | 20.5% |
| Indecency | 5 | 11.4% |
| Interference | 5 | 11.4% |
| Loud Commercials | 4 | 9.1% |
| Equipment | 3 | 6.8% |
| Privacy | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Unwanted calls
543 complaints relating to unwanted calls were recorded on this date, accounting for 45.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 15 | 2.8% |
| (855) 909-0937 | 14 | 2.6% |
| (315) 208-3911 | 10 | 1.8% |
| (866) 959-0960 | 8 | 1.5% |
| (315) 208-3919 | 5 | 0.9% |
| (315) 208-3902 | 4 | 0.7% |
| (866) 959-0957 | 4 | 0.7% |
| (833) 588-3831 | 3 | 0.6% |
| (315) 208-3898 | 2 | 0.4% |
| (512) 788-9491 | 2 | 0.4% |
Key patterns
- Mortgage Loans Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.