FCC Consumer Complaints – 21 January 2026
Introduction
A total of 1158 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 21 January 2026, this was lower than the 1184 complaints recorded the day before. Reports were received from 51 states and territories, with California accounting for the largest number of submissions at 185 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1158
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (478)
- Most reported state/territory
- California (185)
Where the complaints came from
On 21 January 2026, the 1158 complaints recorded by the Federal Communications Commission were reported from 740 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 185 | 16.0% |
| Texas | 89 | 7.7% |
| Florida | 88 | 7.6% |
| New York | 53 | 4.6% |
| Illinois | 43 | 3.7% |
| New Jersey | 43 | 3.7% |
| Ohio | 43 | 3.7% |
| Georgia | 39 | 3.4% |
| Pennsylvania | 37 | 3.2% |
| Washington | 37 | 3.2% |
| Other states and territories | 500 | 43.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 96 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 918 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 918 | 79.3% |
| Internet | 174 | 15.0% |
| TV | 36 | 3.1% |
| Radio | 17 | 1.5% |
| Accessibility | 7 | 0.6% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
918 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 478 | 52.1% |
| Billing | 225 | 24.5% |
| Availability (including rural call completion) | 66 | 7.2% |
| Equipment | 60 | 6.5% |
| Number Portability (keeping your number if you change providers) | 40 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.7% |
| Privacy | 14 | 1.5% |
| Interference (including signal jammers) | 7 | 0.8% |
| Junk Faxes | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
174 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 51.1% |
| Availability | 37 | 21.3% |
| Speed | 17 | 9.8% |
| Interference | 15 | 8.6% |
| Privacy | 10 | 5.7% |
| Equipment | 6 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 44.4% |
| Availability | 7 | 19.4% |
| Loud Commercials | 7 | 19.4% |
| Indecency | 2 | 5.6% |
| Interference | 2 | 5.6% |
| Equipment | 1 | 2.8% |
| Privacy | 1 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 478 complaints relating to unwanted calls on this date, representing 41.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0937 | 11 | 2.3% |
| (833) 395-0820 | 8 | 1.7% |
| (866) 959-0960 | 4 | 0.8% |
| (315) 208-3919 | 3 | 0.6% |
| (315) 208-3925 | 3 | 0.6% |
| (833) 510-1090 | 3 | 0.6% |
| (833) 588-3831 | 3 | 0.6% |
| (855) 909-0874 | 3 | 0.6% |
| (833) 510-1089 | 2 | 0.4% |
| (833) 588-3773 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (855) 909-0937 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.