FCC Consumer Complaints – 22 January 2026
Introduction
On 22 January 2026, the Federal Communications Commission recorded 1268 consumer complaints relating to telecommunications services, this represented an increase from the 1158 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1268
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (549)
- Most reported state/territory
- California (201)
Where the complaints came from
On 22 January 2026, the 1268 complaints recorded by the Federal Communications Commission were reported from 782 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 201 | 15.9% |
| Texas | 103 | 8.1% |
| Florida | 101 | 8.0% |
| New York | 78 | 6.2% |
| Georgia | 58 | 4.6% |
| Pennsylvania | 46 | 3.6% |
| Alabama | 43 | 3.4% |
| Virginia | 41 | 3.2% |
| New Jersey | 40 | 3.2% |
| Arizona | 37 | 2.9% |
| Other states and territories | 520 | 41.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 98 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1007 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1007 | 79.4% |
| Internet | 205 | 16.2% |
| TV | 36 | 2.8% |
| Radio | 10 | 0.8% |
| Accessibility | 7 | 0.6% |
| Emergency | 3 | 0.2% |
Phone complaints
1007 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 549 | 54.5% |
| Billing | 220 | 21.8% |
| Availability (including rural call completion) | 89 | 8.8% |
| Equipment | 60 | 6.0% |
| Number Portability (keeping your number if you change providers) | 32 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 22 | 2.2% |
| Interference (including signal jammers) | 16 | 1.6% |
| Privacy | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
| Junk Faxes | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
205 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 107 | 52.2% |
| Availability | 45 | 22.0% |
| Interference | 21 | 10.2% |
| Equipment | 12 | 5.9% |
| Speed | 11 | 5.4% |
| Privacy | 9 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 44.4% |
| Availability | 6 | 16.7% |
| Loud Commercials | 6 | 16.7% |
| Equipment | 3 | 8.3% |
| Indecency | 3 | 8.3% |
| Privacy | 2 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 549 complaints relating to unwanted calls on this date, representing 43.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 14 | 2.6% |
| (315) 208-3919 | 8 | 1.5% |
| (315) 208-3925 | 7 | 1.3% |
| (833) 588-3773 | 7 | 1.3% |
| (855) 909-0937 | 7 | 1.3% |
| (315) 208-3932 | 6 | 1.1% |
| (866) 959-0960 | 6 | 1.1% |
| (833) 510-1133 | 5 | 0.9% |
| (833) 395-0820 | 3 | 0.5% |
| (866) 336-1773 | 3 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.