FCC Consumer Complaints – 23 January 2026
Introduction
On 23 January 2026, the Federal Communications Commission recorded 1202 consumer complaints relating to telecommunications services, complaint volume fell from 1268 complaints the previous day. Complaints were reported across 49 states and territories, and California generated the highest number of submissions with 224 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1202
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (564)
- Most reported state/territory
- California (224)
Where the complaints came from
The 1202 complaints recorded on 23 January 2026 originated from 720 cities across 49 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. The strongest city-level concentration occurred in Arkansas, where Norman accounted for 30 of the 39 reports recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 224 | 18.6% |
| Texas | 86 | 7.2% |
| Florida | 83 | 6.9% |
| New York | 73 | 6.1% |
| Illinois | 46 | 3.8% |
| Georgia | 43 | 3.6% |
| Arkansas | 39 | 3.2% |
| Ohio | 38 | 3.2% |
| Michigan | 36 | 3.0% |
| North Carolina | 35 | 2.9% |
| Other states and territories | 499 | 41.5% |
Location highlight
Norman accounted for the majority of complaints recorded in Arkansas.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 968 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 968 | 80.5% |
| Internet | 167 | 13.9% |
| TV | 46 | 3.8% |
| Radio | 17 | 1.4% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
968 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 564 | 58.3% |
| Billing | 196 | 20.2% |
| Availability (including rural call completion) | 62 | 6.4% |
| Equipment | 58 | 6.0% |
| Number Portability (keeping your number if you change providers) | 47 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.1% |
| Interference (including signal jammers) | 8 | 0.8% |
| Privacy | 8 | 0.8% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
167 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 52.1% |
| Availability | 46 | 27.5% |
| Interference | 11 | 6.6% |
| Speed | 9 | 5.4% |
| Privacy | 8 | 4.8% |
| Equipment | 6 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 54.3% |
| Availability | 11 | 23.9% |
| Loud Commercials | 6 | 13.0% |
| Equipment | 2 | 4.3% |
| Indecency | 2 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 564 complaints relating to unwanted calls were recorded on this date, representing 46.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 9 | 1.6% |
| (866) 959-0960 | 6 | 1.1% |
| (315) 208-3932 | 4 | 0.7% |
| (808) 456-3198 | 4 | 0.7% |
| (833) 588-3773 | 4 | 0.7% |
| (844) 509-3321 | 4 | 0.7% |
| (866) 967-1193 | 3 | 0.5% |
| (209) 828-2413 | 2 | 0.4% |
| (301) 644-0689 | 2 | 0.4% |
| (315) 208-3938 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.