FCC Consumer Complaints – 24 January 2026
Introduction
On 24 January 2026, the Federal Communications Commission recorded 619 consumer complaints relating to telecommunications services, this represented a decline from the 1202 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 619
- States & territories reporting
- 45
- Most common issue
- Billing (199)
- Most reported state/territory
- California (83)
Where the complaints came from
The 619 complaints recorded on 24 January 2026 were submitted from 437 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 19 of the 31 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 83 | 13.4% |
| Texas | 58 | 9.4% |
| Florida | 55 | 8.9% |
| New York | 38 | 6.1% |
| Georgia | 36 | 5.8% |
| Washington | 31 | 5.0% |
| Pennsylvania | 23 | 3.7% |
| North Carolina | 21 | 3.4% |
| Arizona | 20 | 3.2% |
| Michigan | 20 | 3.2% |
| Other states and territories | 234 | 37.8% |
Location highlights
- Seattle accounted for the majority of complaints recorded in Washington.
- California had the widest distribution of complaints, with reports originating from 60 different cities.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 444 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 444 | 71.7% |
| Internet | 133 | 21.5% |
| TV | 26 | 4.2% |
| Radio | 9 | 1.5% |
| Accessibility | 7 | 1.1% |
Phone complaints
444 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 183 | 41.2% |
| Billing | 121 | 27.3% |
| Equipment | 42 | 9.5% |
| Availability (including rural call completion) | 41 | 9.2% |
| Number Portability (keeping your number if you change providers) | 24 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.4% |
| Privacy | 8 | 1.8% |
| Interference (including signal jammers) | 7 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
133 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 52.6% |
| Availability | 28 | 21.1% |
| Interference | 11 | 8.3% |
| Equipment | 9 | 6.8% |
| Speed | 9 | 6.8% |
| Privacy | 6 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
183 complaints relating to unwanted calls were recorded on this date, accounting for 29.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 8 | 4.4% |
| (844) 509-3321 | 4 | 2.2% |
| (315) 208-3938 | 2 | 1.1% |
| (555) 555-5555 | 2 | 1.1% |
| (800) 294-9424 | 2 | 1.1% |
| (844) 509-3098 | 2 | 1.1% |
| (202) 280-4226 | 1 | 0.5% |
| (202) 351-7285 | 1 | 0.5% |
| (202) 993-5207 | 1 | 0.5% |
| (210) 898-9993 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 419-6664 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.