FCC Consumer Complaints – 25 January 2026
Introduction
On 25 January 2026, 426 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 619 complaints the day before. Complaints were reported across 47 states and territories, with Texas slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 426
- States & territories reporting
- 47
- Most common issue
- Billing (126)
- Most reported state/territory
- Texas (47)
Where the complaints came from
A total of 426 complaints were recorded on 25 January 2026, with reports originating from 331 cities in 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 47 | 11.0% |
| California | 41 | 9.6% |
| New York | 29 | 6.8% |
| Washington | 28 | 6.6% |
| Florida | 26 | 6.1% |
| Illinois | 17 | 4.0% |
| Georgia | 16 | 3.8% |
| North Carolina | 15 | 3.5% |
| Pennsylvania | 14 | 3.3% |
| Tennessee | 14 | 3.3% |
| Other states and territories | 179 | 42.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 276 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 276 | 64.8% |
| Internet | 106 | 24.9% |
| TV | 25 | 5.9% |
| Radio | 12 | 2.8% |
| Accessibility | 3 | 0.7% |
| Emergency | 3 | 0.7% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
276 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 91 | 33.0% |
| Billing | 72 | 26.1% |
| Equipment | 29 | 10.5% |
| Availability (including rural call completion) | 28 | 10.1% |
| Number Portability (keeping your number if you change providers) | 24 | 8.7% |
| Cramming (unauthorized charges on your phone bill) | 17 | 6.2% |
| Privacy | 9 | 3.3% |
| Interference (including signal jammers) | 5 | 1.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
106 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 46.2% |
| Availability | 25 | 23.6% |
| Interference | 11 | 10.4% |
| Speed | 9 | 8.5% |
| Equipment | 7 | 6.6% |
| Privacy | 5 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.