FCC Consumer Complaints – 26 January 2026
Introduction
The Federal Communications Commission recorded 956 consumer complaints on Monday, 26 January 2026 relating to telecommunications services, complaint volume increased from 426 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 956
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (410)
- Most reported state/territory
- California (155)
Where the complaints came from
Across 614 cities in 49 states and territories, a total of 956 complaints were recorded on 26 January 2026. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 16.2% |
| Texas | 107 | 11.2% |
| Florida | 70 | 7.3% |
| New York | 53 | 5.5% |
| North Carolina | 37 | 3.9% |
| Pennsylvania | 34 | 3.6% |
| Georgia | 33 | 3.5% |
| Illinois | 32 | 3.3% |
| New Jersey | 28 | 2.9% |
| Ohio | 25 | 2.6% |
| Other states and territories | 381 | 39.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 734 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 734 | 76.8% |
| Internet | 159 | 16.6% |
| TV | 43 | 4.5% |
| Accessibility | 7 | 0.7% |
| Emergency | 6 | 0.6% |
| Radio | 6 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
734 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 410 | 55.9% |
| Billing | 156 | 21.3% |
| Availability (including rural call completion) | 58 | 7.9% |
| Equipment | 55 | 7.5% |
| Number Portability (keeping your number if you change providers) | 19 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Privacy | 9 | 1.2% |
| Interference (including signal jammers) | 5 | 0.7% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
159 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 51.6% |
| Availability | 38 | 23.9% |
| Interference | 15 | 9.4% |
| Equipment | 10 | 6.3% |
| Speed | 10 | 6.3% |
| Privacy | 3 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 32.6% |
| Indecency | 11 | 25.6% |
| Loud Commercials | 8 | 18.6% |
| Availability | 7 | 16.3% |
| Equipment | 2 | 4.7% |
| Interference | 1 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
Unwanted calls
There were 410 complaints relating to unwanted calls on this date, representing 42.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (920) 486-9994 | 5 | 1.2% |
| (415) 202-4352 | 2 | 0.5% |
| (920) 454-9974 | 2 | 0.5% |
| (202) 864-3190 | 1 | 0.2% |
| (202) 951-6238 | 1 | 0.2% |
| (203) 834-1750 | 1 | 0.2% |
| (205) 390-8916 | 1 | 0.2% |
| (208) 261-1249 | 1 | 0.2% |
| (208) 332-5001 | 1 | 0.2% |
| (208) 487-0269 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0960 | 9 | 2.2% |
| (833) 588-3766 | 6 | 1.5% |
| (315) 208-3952 | 4 | 1.0% |
| (877) 419-6664 | 4 | 1.0% |
| (877) 580-0362 | 4 | 1.0% |
| (920) 486-9994 | 4 | 1.0% |
| (612) 355-6728 | 3 | 0.7% |
| (800) 294-9424 | 3 | 0.7% |
| (520) 442-6528 | 2 | 0.5% |
| (562) 686-1552 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-0960 was reported slightly more often than other business contact numbers.
- (920) 486-9994 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.