FCC Consumer Complaints – 27 January 2026
Introduction
The Federal Communications Commission recorded 1194 consumer complaints on 27 January 2026 relating to telecommunications services, this was higher than the 956 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1194
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (494)
- Most reported state/territory
- California (128)
Where the complaints came from
A total of 1194 complaints were recorded on 27 January 2026, with reports originating from 784 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 10.7% |
| Florida | 118 | 9.9% |
| Texas | 81 | 6.8% |
| New York | 78 | 6.5% |
| Georgia | 56 | 4.7% |
| Washington | 55 | 4.6% |
| Pennsylvania | 49 | 4.1% |
| Illinois | 45 | 3.8% |
| Ohio | 42 | 3.5% |
| New Jersey | 38 | 3.2% |
| Other states and territories | 504 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 917 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 917 | 76.8% |
| Internet | 213 | 17.8% |
| TV | 45 | 3.8% |
| Radio | 11 | 0.9% |
| Accessibility | 4 | 0.3% |
| Emergency | 4 | 0.3% |
Phone complaints
917 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 494 | 53.9% |
| Billing | 207 | 22.6% |
| Availability (including rural call completion) | 83 | 9.1% |
| Equipment | 52 | 5.7% |
| Number Portability (keeping your number if you change providers) | 30 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.6% |
| Privacy | 12 | 1.3% |
| Interference (including signal jammers) | 11 | 1.2% |
| Junk Faxes | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
213 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 113 | 53.1% |
| Availability | 45 | 21.1% |
| Interference | 19 | 8.9% |
| Equipment | 15 | 7.0% |
| Speed | 13 | 6.1% |
| Privacy | 8 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 42.2% |
| Availability | 9 | 20.0% |
| Loud Commercials | 7 | 15.6% |
| Indecency | 5 | 11.1% |
| Interference | 3 | 6.7% |
| Equipment | 2 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 494 complaints relating to unwanted calls on this date, representing 41.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0886 | 8 | 1.6% |
| (833) 588-3766 | 6 | 1.2% |
| (877) 556-9255 | 5 | 1.0% |
| (315) 208-3958 | 3 | 0.6% |
| (877) 419-6664 | 3 | 0.6% |
| (315) 208-3952 | 2 | 0.4% |
| (509) 459-3689 | 2 | 0.4% |
| (754) 224-5710 | 2 | 0.4% |
| (771) 212-9904 | 2 | 0.4% |
| (866) 879-8698 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0886 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.