FCC Consumer Complaints – 28 January 2026
Introduction
The Federal Communications Commission recorded 1277 consumer complaints on Wednesday, 28 January 2026 relating to telecommunications services, this represented an increase from the 1194 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1277
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (597)
- Most reported state/territory
- California (213)
Where the complaints came from
The 1277 complaints recorded on 28 January 2026 were submitted from 771 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 213 | 16.7% |
| Florida | 117 | 9.2% |
| Texas | 104 | 8.1% |
| New York | 91 | 7.1% |
| Georgia | 55 | 4.3% |
| Pennsylvania | 46 | 3.6% |
| Illinois | 43 | 3.4% |
| North Carolina | 39 | 3.1% |
| Ohio | 39 | 3.1% |
| Colorado | 35 | 2.7% |
| Other states and territories | 495 | 38.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 1021 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1021 | 80.0% |
| Internet | 200 | 15.7% |
| TV | 35 | 2.7% |
| Radio | 14 | 1.1% |
| Accessibility | 5 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
1021 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 597 | 58.5% |
| Billing | 203 | 19.9% |
| Availability (including rural call completion) | 81 | 7.9% |
| Equipment | 59 | 5.8% |
| Number Portability (keeping your number if you change providers) | 27 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.4% |
| Interference (including signal jammers) | 14 | 1.4% |
| Privacy | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
| Junk Faxes | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
200 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 107 | 53.5% |
| Availability | 42 | 21.0% |
| Speed | 16 | 8.0% |
| Privacy | 14 | 7.0% |
| Equipment | 11 | 5.5% |
| Interference | 10 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 42.9% |
| Availability | 10 | 28.6% |
| Loud Commercials | 4 | 11.4% |
| Indecency | 3 | 8.6% |
| Interference | 2 | 5.7% |
| Privacy | 1 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
597 complaints relating to unwanted calls were recorded on this date, accounting for 46.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 26 | 4.4% |
| (315) 208-3965 | 10 | 1.7% |
| (855) 909-0886 | 10 | 1.7% |
| (866) 959-0960 | 10 | 1.7% |
| (315) 208-3958 | 3 | 0.5% |
| (754) 250-1189 | 3 | 0.5% |
| (877) 556-9255 | 3 | 0.5% |
| (209) 264-4112 | 2 | 0.3% |
| (302) 815-9989 | 2 | 0.3% |
| (315) 208-3966 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.