FCC Consumer Complaints – 29 January 2026
Introduction
A total of 1264 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 January 2026, complaint volume fell from 1277 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1264
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (598)
- Most reported state/territory
- California (167)
Where the complaints came from
The 1264 complaints recorded on 29 January 2026 originated from 762 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 167 | 13.2% |
| Texas | 114 | 9.0% |
| Florida | 83 | 6.6% |
| New York | 63 | 5.0% |
| Pennsylvania | 61 | 4.8% |
| Illinois | 54 | 4.3% |
| Tennessee | 52 | 4.1% |
| Virginia | 42 | 3.3% |
| Washington | 41 | 3.2% |
| Georgia | 40 | 3.2% |
| Other states and territories | 547 | 43.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1031 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1031 | 81.6% |
| Internet | 177 | 14.0% |
| TV | 36 | 2.8% |
| Radio | 12 | 0.9% |
| Accessibility | 5 | 0.4% |
| Emergency | 3 | 0.2% |
Phone complaints
1031 complaints were recorded in this category, representing 81.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 598 | 58.0% |
| Billing | 203 | 19.7% |
| Availability (including rural call completion) | 68 | 6.6% |
| Equipment | 65 | 6.3% |
| Number Portability (keeping your number if you change providers) | 34 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.6% |
| Junk Faxes | 17 | 1.6% |
| Privacy | 14 | 1.4% |
| Interference (including signal jammers) | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
177 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 48.6% |
| Availability | 44 | 24.9% |
| Interference | 15 | 8.5% |
| Speed | 15 | 8.5% |
| Equipment | 12 | 6.8% |
| Privacy | 5 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 41.7% |
| Availability | 7 | 19.4% |
| Loud Commercials | 6 | 16.7% |
| Indecency | 5 | 13.9% |
| Equipment | 3 | 8.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 598 complaints relating to unwanted calls on this date, representing 47.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 22 | 3.7% |
| (866) 959-0960 | 10 | 1.7% |
| (855) 909-0886 | 9 | 1.5% |
| (315) 208-3958 | 8 | 1.3% |
| (855) 909-0848 | 8 | 1.3% |
| (315) 208-3975 | 5 | 0.8% |
| (877) 556-9255 | 5 | 0.8% |
| (315) 208-3952 | 3 | 0.5% |
| (315) 208-3965 | 3 | 0.5% |
| (754) 250-1178 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.