FCC Consumer Complaints – 31 January 2026
Introduction
A total of 681 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 31 January 2026, this was lower than the 1097 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 31 January 2026 to 3 February 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 681
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (241)
- Most reported state/territory
- California (96)
Where the complaints came from
On 31 January 2026, the 681 complaints recorded by the Federal Communications Commission were reported from 488 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in North Carolina, where Raleigh accounted for 26 of the 40 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 14.1% |
| Florida | 56 | 8.2% |
| North Carolina | 40 | 5.9% |
| Texas | 39 | 5.7% |
| Pennsylvania | 36 | 5.3% |
| Illinois | 30 | 4.4% |
| New York | 29 | 4.3% |
| Georgia | 27 | 4.0% |
| Alabama | 24 | 3.5% |
| New Jersey | 23 | 3.4% |
| Other states and territories | 281 | 41.3% |
Location highlight
A large share of complaints in North Carolina originated from Raleigh, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 507 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 507 | 74.4% |
| Internet | 132 | 19.4% |
| TV | 27 | 4.0% |
| Radio | 9 | 1.3% |
| Emergency | 4 | 0.6% |
| Accessibility | 2 | 0.3% |
Phone complaints
507 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 241 | 47.5% |
| Billing | 137 | 27.0% |
| Availability (including rural call completion) | 37 | 7.3% |
| Equipment | 36 | 7.1% |
| Number Portability (keeping your number if you change providers) | 27 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 16 | 3.2% |
| Interference (including signal jammers) | 7 | 1.4% |
| Privacy | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 47.0% |
| Availability | 34 | 25.8% |
| Interference | 11 | 8.3% |
| Speed | 9 | 6.8% |
| Equipment | 8 | 6.1% |
| Privacy | 8 | 6.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 241 complaints relating to unwanted calls on this date, representing 35.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (850) 724-9379 | 23 | 9.5% |
| (862) 366-9305 | 4 | 1.7% |
| (202) 796-3359 | 1 | 0.4% |
| (205) 797-8085 | 1 | 0.4% |
| (208) 542-9163 | 1 | 0.4% |
| (220) 300-0924 | 1 | 0.4% |
| (240) 728-2593 | 1 | 0.4% |
| (251) 400-8795 | 1 | 0.4% |
| (262) 463-9131 | 1 | 0.4% |
| (276) 242-8790 | 1 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0848 | 11 | 4.6% |
| (315) 208-3984 | 5 | 2.1% |
| (862) 366-9305 | 4 | 1.7% |
| (833) 510-1138 | 3 | 1.2% |
| (800) 294-9424 | 2 | 0.8% |
| (877) 419-6664 | 2 | 0.8% |
| (202) 993-5207 | 1 | 0.4% |
| (205) 797-8085 | 1 | 0.4% |
| (208) 973-0385 | 1 | 0.4% |
| (214) 550-0819 | 1 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0848 stood out as the most frequently reported business contact number.
- (850) 724-9379 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.