FCC Consumer Complaints – 1 February 2026
Introduction
On 1 February 2026, 434 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 681 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
This date falls within a government shutdown period from 31 January 2026 to 3 February 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 434
- States & territories reporting
- 47
- Most common issue
- Billing (137)
- Most reported state/territory
- California (49)
Where the complaints came from
The 434 complaints recorded on 1 February 2026 originated from 355 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 11.3% |
| Texas | 32 | 7.4% |
| Florida | 30 | 6.9% |
| New York | 25 | 5.8% |
| North Carolina | 19 | 4.4% |
| New Jersey | 18 | 4.1% |
| Virginia | 17 | 3.9% |
| Georgia | 16 | 3.7% |
| Pennsylvania | 16 | 3.7% |
| Washington | 15 | 3.5% |
| Other states and territories | 197 | 45.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 41 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 305 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 305 | 70.3% |
| Internet | 94 | 21.7% |
| TV | 20 | 4.6% |
| Radio | 10 | 2.3% |
| Accessibility | 3 | 0.7% |
| Emergency | 2 | 0.5% |
Phone complaints
305 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 29.8% |
| Unwanted Calls | 70 | 23.0% |
| Availability (including rural call completion) | 52 | 17.0% |
| Equipment | 37 | 12.1% |
| Number Portability (keeping your number if you change providers) | 24 | 7.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.9% |
| Interference (including signal jammers) | 10 | 3.3% |
| Privacy | 7 | 2.3% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
A broad mix of issues was reported in this category, with Billing, Unwanted Calls and Availability (including rural call completion) among the most common.
Internet complaints
94 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 43.6% |
| Availability | 25 | 26.6% |
| Speed | 9 | 9.6% |
| Interference | 8 | 8.5% |
| Equipment | 6 | 6.4% |
| Privacy | 5 | 5.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.