FCC Consumer Complaints – 2 February 2026
Introduction
On Monday, 2 February 2026, the Federal Communications Commission recorded 957 consumer complaints relating to telecommunications services, this represented an increase from the 434 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 31 January 2026 to 3 February 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 957
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (304)
- Most reported state/territory
- California (97)
Where the complaints came from
The 957 complaints recorded on 2 February 2026 originated from 662 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.1% |
| Florida | 83 | 8.7% |
| Texas | 72 | 7.5% |
| New York | 64 | 6.7% |
| Arizona | 45 | 4.7% |
| North Carolina | 42 | 4.4% |
| Illinois | 38 | 4.0% |
| Indiana | 34 | 3.6% |
| Michigan | 34 | 3.6% |
| New Jersey | 34 | 3.6% |
| Other states and territories | 414 | 43.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 687 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 687 | 71.8% |
| Internet | 201 | 21.0% |
| TV | 43 | 4.5% |
| Radio | 17 | 1.8% |
| Emergency | 7 | 0.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
687 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 304 | 44.3% |
| Billing | 185 | 26.9% |
| Availability (including rural call completion) | 63 | 9.2% |
| Equipment | 53 | 7.7% |
| Number Portability (keeping your number if you change providers) | 32 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.0% |
| Privacy | 12 | 1.7% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 43.3% |
| Availability | 64 | 31.8% |
| Interference | 19 | 9.5% |
| Equipment | 14 | 7.0% |
| Speed | 13 | 6.5% |
| Privacy | 4 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 30.2% |
| Indecency | 12 | 27.9% |
| Availability | 9 | 20.9% |
| Loud Commercials | 5 | 11.6% |
| Equipment | 2 | 4.7% |
| Privacy | 2 | 4.7% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
304 complaints relating to unwanted calls were recorded on this date, accounting for 31.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0848 | 7 | 2.3% |
| (877) 419-6664 | 6 | 2.0% |
| (315) 215-8010 | 5 | 1.6% |
| (833) 510-1091 | 3 | 1.0% |
| (866) 959-0960 | 3 | 1.0% |
| (877) 556-9255 | 3 | 1.0% |
| (315) 208-3958 | 2 | 0.7% |
| (315) 208-3984 | 2 | 0.7% |
| (800) 294-9424 | 2 | 0.7% |
| (855) 909-0822 | 2 | 0.7% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0848 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.