FCC Consumer Complaints – 3 February 2026
Introduction
A total of 1316 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 3 February 2026, this was higher than the 957 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 31 January 2026 to 3 February 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1316
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (571)
- Most reported state/territory
- California (184)
Where the complaints came from
On 3 February 2026, the 1316 complaints recorded by the Federal Communications Commission were reported from 810 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 184 | 14.0% |
| Texas | 122 | 9.3% |
| Florida | 114 | 8.7% |
| New York | 89 | 6.8% |
| Illinois | 48 | 3.6% |
| Arizona | 46 | 3.5% |
| Pennsylvania | 45 | 3.4% |
| Georgia | 43 | 3.3% |
| Virginia | 39 | 3.0% |
| New Jersey | 37 | 2.8% |
| Other states and territories | 549 | 41.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1075 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1075 | 81.7% |
| Internet | 189 | 14.4% |
| TV | 31 | 2.4% |
| Radio | 13 | 1.0% |
| Emergency | 5 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1075 complaints were recorded in this category, representing 81.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 571 | 53.1% |
| Billing | 218 | 20.3% |
| Availability (including rural call completion) | 101 | 9.4% |
| Equipment | 65 | 6.0% |
| Number Portability (keeping your number if you change providers) | 43 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 28 | 2.6% |
| Privacy | 19 | 1.8% |
| Junk Faxes | 14 | 1.3% |
| Slamming (change of your carrier without permission) | 9 | 0.8% |
| Interference (including signal jammers) | 6 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
189 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 101 | 53.4% |
| Availability | 45 | 23.8% |
| Privacy | 14 | 7.4% |
| Speed | 12 | 6.3% |
| Equipment | 11 | 5.8% |
| Interference | 6 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 2.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 71.0% |
| Availability | 3 | 9.7% |
| Indecency | 3 | 9.7% |
| Equipment | 1 | 3.2% |
| Interference | 1 | 3.2% |
| Privacy | 1 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 571 complaints relating to unwanted calls were recorded on this date, representing 43.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 24 | 4.2% |
| (855) 909-0822 | 13 | 2.3% |
| (866) 959-1033 | 7 | 1.2% |
| (315) 215-8020 | 6 | 1.1% |
| (855) 909-0848 | 6 | 1.1% |
| (866) 959-0960 | 6 | 1.1% |
| (315) 215-8010 | 3 | 0.5% |
| (669) 219-1366 | 3 | 0.5% |
| (833) 510-1139 | 3 | 0.5% |
| (315) 208-3984 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.